Workspot Case Study: Chaitons LLP
A mid-size law rm replaces its outdated infrastructure to improve system performance and productivity
Providing staff with faster, more reliable access to corporate resources
Keeping resources and les secure is a high priority in any law rm. Since 2009, the IT team at Chaitons maintained security for the rm’s resources by relying on hosted shared desktops. However, as their legacy remote desktop solution aged, it grew less and less reliable. Every day it required the team’s intervention for any number of issues, including stuck sessions, application-hang, system resets, and server reboots. As a result, staff grew increasingly frustrated with it.
After hours, lawyers were particularly vexed by the growing problems. According to Dom Chung, Director of IT, some would check in with the IT team on Friday before leaving the of ce. “If lawyers were planning on a busy working weekend, they’d come to us and ask: ‘Will the system be ok? Because I need to do a lot of work this weekend.’ And the unspoken request was that the IT team needed to be available in case there were issues.”
from the fine folks at Workspot.com