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What We're Working On for Web Help Desk

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What We're Working On for Web Help Desk
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We are currently in the planning phases for the next release, based on user feedback we are investigating following areas. As we move forward we will update this post to reflect what we are working on short-term.  If there is anything missing or arguments to move things up, vote on product ideas or post a comment.

 

After release of Web Help Desk v12.2, we are now busily working on some new features and enhancements to the product. Here is a preview of some the features:

 

  • Parent-Child relationship
    • Ability to link tickets without any limits, group related tasks and track them under same parent
    • Automate processes like “New employee” or “Employee termination process”
    • Ability to track ad-hoc projects or simply related issues
    • Get view on progress of child tickets, status and who they are assigned to
    • Some relevant feature requests:
  • Change Management, for example
    • “Change request” ticket type to better distinguish between…

Read the entire article here, What We're Working On for Web Help Desk

via the fine folks at SolarWinds

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SolarWinds SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500® enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our thwack® online community to solve problems, share technology and best practices, and directly participate in our product development process.

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