What resources do you need to manage your Software Asset Management program?
The responsibilities for managing a Software Asset Management (SAM) program can vary depending on the organization and there is no easy formula to determine staffing levels required. There is no “one size fits all” approach to determining the right amount of resources. The total number of resources required could be based on total software spend, number of devices (data center and desktops), number of software titles and/or software licenses to manage, along with the amount of business analysis work required to support the enterprise. Before an organization tries to determine the number of resources they need to support a SAM program, its best to understand the basic daily functions of any SAM tool and where the SAM team sits in the organization.
In some organizations, the SAM team resides within the IT organization and this allows for close alignment with core sources of information like discovery and inventory data, as well as hardware asset management, configuration management and service management processes. This also facilitates involvement in operational activities like problem/incident/change management that impact SAM processes and activities such as reclamation of licenses for unused applications, monitoring for unauthorized software installations and hardware decommission and disposal.
In other organizations, the SAM team sits in the Finance/Procurement department which allows a close working relationship with the procurement, sourcing and vendor management team. This can aid negotiation of software license agreements that best meet the needs of the business while also being manageable. And it can allow better communication of license entitlements across the organization to maintain license compliance.
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via the fine folks at Flexera Software