Home Cloud Computing Webinar ”Dealing with ITIL””s Catch-22 for Service Performance: Where Simplicity and Complexity Meet”

Webinar ”Dealing with ITIL””s Catch-22 for Service Performance: Where Simplicity and Complexity Meet”


On the one hand, defining services is about deliberately abstracting the operational aspects of delivering IT services. Cloud computing, from the business” perspective, is simple!

On the other hand, cloud environments establish operating models that require decomposing extremely complex, virtual service infrastructures.

So IT organizations get thrown into a seemingly endless series of death-march projects that seem virtually impossible to complete. Adopting IT service management is part of the solution — and part of the problem.

Having already captured substantial value from process-based improvements through increasing process maturity in areas such as Incident, Problem and Change Management can result in diminishing returns. Attempts at creating Configuration Management Data Bases (CMDBs) often result in static configuration data and processes that just cannot keep pace with today”s virtual environments. Service Level Management suffers from an inability to monitor end-to-end services based on complex, virtual technologies. Continued process improvement efforts can actually turn IT staff against the very improvement programs they need to survive in the new world!

This complimentary webinar from Third Sky and eG Innovations will address this ”catch-22” head on, right where simplicity and complexity meet. Learn how to create improvement initiatives based on end-to-end services and achieve true IT Service Management, i.e. managing services instead of just processes or components.

This webinar will cover secrets such as:

  • How to reduce operations costs through proactive operations management
  • How to realize the benefits of Configuration Management without the traditional massive investment in a CMDB/CMS
  • How to be proactive about Availability without formal Availability Management
  • How to get insight into Capacity without formal Capacity Management
  • How to achieve end-to-end Service Level Management
  • How to map end-to-end IT Services to complex, virtual service infrastructures

October 24, 2012 at 1:00 PM EST / 10:00 AM PST

Register NOW!

DABCC DABCC.com, the world leader in sharing the finest Virtualization & Cloud news and support resources. #Citrix, #VMware, #Microsoft, #Mobility and much more! Brought to you by @douglasabrown & team!

Featured Resources:

Related Articles:


White Papers

    Application Lifecycle Management with Stratusphere UX – White Paper

    Enterprises today are faced with many challenges, and among those at the top of the list is the struggle surrounding the design, deployment, management and operations that support desktop applications. The demand for applications is increasing at an exponential rate, and organizations are being forced to consider platforms beyond physical, virtual and cloud-based environments. Users […]


      Download Commvault VM Backup and Recovery: end-to-end VM backup, recovery and cloud management

      Commvault’s ability to provide end-to-end VM backup, recovery and cloud management creates a significantly better way to build, protect and optimize VMs throughout their lifecycle. Our best-in-class software for VM backup, recovery and cloud management delivers a number of significant benefits, including: VM recovery with live recovery options; backup to and in the cloud; custom-fit […]

      On-Demand Webinars

        What’s Going on in EUC Printing – A Technical Deep Dive!

        The IGEL Community and ThinPrint invite you to watch the following technical deep dive webinar. The agenda is to technically bring you up to speed on what’s going on in the EUC Printing space today along with a deep dive into new methods, technologies, printing scenarios and a discussion on why printing still matters. You […]

        Latest Videos

          Views All IT News on DABCC.com
          Views All IT Videos on DABCC.com
          Win big $$, visit ITBaller.com for more info!

          Visit Our Sponsors