Home Data Center Web Help Desk 12.3 Release Candidate now available!

Web Help Desk 12.3 Release Candidate now available!

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Web Help Desk 12.3 Release Candidate now available!
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It is my pleasure to announce that Web Help Desk 12.3 has reached RC status and is available for download from the SolarWinds Customer Portal for customers on Active Maintenance through June 1st, 2015.

 

This release includes support for Parent/Child ticketing, allowing you to link multiple tickets to a one parent ticket. Using this feature, you can for example:

 

  • Model repetitive business processes, such as on-boarding new employees or scheduling maintenance tasks
  • Track your IT projects
  • Group service request tickets together for troubleshooting or create ad-hoc child tickets to fulfil requests

 

It also address various known feature requests, namely

 

 

Overview

The Parent/Child relationship logic incorporated within SolarWinds Help Desk is modeled after the concept of Problem/Incident management. Problem/Incident is addressing unplanned interruptions or failures (Incidents) and identifying the root cause (Problem) of one or more incidents. This process is based on ITIL best practices,…

Read the entire article here, Web Help Desk 12.3 Release Candidate now available!

via the fine folks at SolarWinds

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SolarWinds SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500® enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our thwack® online community to solve problems, share technology and best practices, and directly participate in our product development process.

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