Web Help Desk 12.3 Release Candidate now available!
It is my pleasure to announce that Web Help Desk 12.3 has reached RC status and is available for download from the SolarWinds Customer Portal for customers on Active Maintenance through June 1st, 2015.
This release includes support for Parent/Child ticketing, allowing you to link multiple tickets to a one parent ticket. Using this feature, you can for example:
- Model repetitive business processes, such as on-boarding new employees or scheduling maintenance tasks
- Track your IT projects
- Group service request tickets together for troubleshooting or create ad-hoc child tickets to fulfil requests
It also address various known feature requests, namely
The Parent/Child relationship logic incorporated within SolarWinds Help Desk is modeled after the concept of Problem/Incident management. Problem/Incident is addressing unplanned interruptions or failures (Incidents) and identifying the root cause (Problem) of one or more incidents. This process is based on ITIL best practices,…
Read the entire article here, Web Help Desk 12.3 Release Candidate now available!
via the fine folks at SolarWinds