Home Cloud Computing Vmware/Mitel Compete With Cisco For Contact-Center Desktop Virtualization

Vmware/Mitel Compete With Cisco For Contact-Center Desktop Virtualization

0
0

VMware and Mitel have announced an integrated desktop virtualization product that the companies say will enable contact center managers to manage their agents anywhere in the world with cloud-based access to contact center functionality. Additionally, Mitel is also making available its virtualized Unified Communicator Advanced client software for VMware View.

"The critical IT requirements [for] contact centers are high availability and rapid service restoration in the event of an equipment failure,” says Simon Bramfitt, founder and principal analyst at Entelechy Associates LLC. "We’re reasonably good at delivering this from a desktop computing perspective, but we have taken conventional desktop PCs pretty much as far as they can go here. VDI gives us an opportunity to both increase overall system availability and minimize service restoration times."

To learn more and to read the entire article at its source, please refer to the following page, Vmware/Mitel Compete With Cisco For Contact-Center Desktop Virtualization- NetworkComputing.com

   

Featured Resources:

Related Articles:

DABCC DABCC.com, the world leader in sharing the finest Virtualization & Cloud news and support resources. #Citrix, #VMware, #Microsoft, #Mobility and much more! Brought to you by @douglasabrown & team!

Share your view, leave a comment below:

| LATEST RESOURCES

White Papers

    Gartner: My “How to Hunt for Security Threats” Paper Published

    My mini-paper on threat hunting is out!Review “How to Hunt for Security Threats” (Gartner GTP access required) and provide feedback here. The abstract states “Technical professionals focused on security are starting to explore the mysterious practice of “threat hunting” to improve their security monitoring and operations. This requires uniquely skilled personnel and wide-ranging data collection […]

    Downloads

      Base Image Script Framework (BIS-F) – Version 6.0.0

      The perfect way to seal your Base Image Every time you build you’re base Image from scratch or update it, you must seal it before deploying it to your cloned devices. No matter if you are using Citrix XenApp/XenDesktop with Machine Creation Services (MCS) or Provisioning Services (PVS), VMware View or Microsoft only, BIS-F supports […]

      On-Demand Webinars

        Latest Videos

          Microsoft Video: Building an Intelligent Bot

          Microsoft Bot Framework and Azure Bot Services represent Microsoft’s “conversations” platform. In this session, learn how to create a new way to interact with your users and to transform your business, by adding this new interaction layer, with these developer tools to help you creating intelligent agents. Go build your own Bot! https://dev.botframework.com/ This video is from […]

          Views All IT News on DABCC.com
          Views All IT Videos on DABCC.com
          Win a Tesla P100D

          Visit our Sponsors!


          Close