Home Cloud Computing Vmware/Mitel Compete With Cisco For Contact-Center Desktop Virtualization

Vmware/Mitel Compete With Cisco For Contact-Center Desktop Virtualization

0
0
0

VMware and Mitel have announced an integrated desktop virtualization product that the companies say will enable contact center managers to manage their agents anywhere in the world with cloud-based access to contact center functionality. Additionally, Mitel is also making available its virtualized Unified Communicator Advanced client software for VMware View.

"The critical IT requirements [for] contact centers are high availability and rapid service restoration in the event of an equipment failure,” says Simon Bramfitt, founder and principal analyst at Entelechy Associates LLC. "We’re reasonably good at delivering this from a desktop computing perspective, but we have taken conventional desktop PCs pretty much as far as they can go here. VDI gives us an opportunity to both increase overall system availability and minimize service restoration times."

To learn more and to read the entire article at its source, please refer to the following page, Vmware/Mitel Compete With Cisco For Contact-Center Desktop Virtualization- NetworkComputing.com

   

 

Join the 'Delivering the Digital Workspace with VMware' Virtual Conference NOW!

More Resources:

Categories:
DABCC DABCC.com, the world leader in sharing the finest Virtualization & Cloud news and support resources. #Citrix, #VMware, #Microsoft, #Mobility and much more! Brought to you by @douglasabrown & team!
| LATEST RESOURCES

White Papers

    The Top 5 Benefits of HIPAA Compliant Messaging that Improve Your Organization

    Healthcare organizations process enormous amounts of sensitive data, including protected health information (PHI), every day. They are required by law through HIPAA (Health Insurance Portability and Accountability Act) to take every precaution to protect this data. As more of this communication goes mobile, it is critical that healthcare providers maintain the levels of privacy that […]

    Downloads

      Load & Performance Testing for Citrix – Download AppLoader!

      Load testing for Citrix XenApp, XenDesktop, PeopleSoft, Java, .NET, Adobe, client-server, Oracle, Siebel, SAP, web, custom apps and more Download NRG Global’s load and performance testing solution for all applications from the end user’s perspective. This easy-to-use, script-free load and performance testing solution stresses your application with real-life traffic to accurately assess end to end […]

      On-Demand Webinars

        Managing the End User Experience with GPU Powered Insights On-Demand Webinar

        Citrix Ready Technical Webinar with eG Innovations GPU technology improves the user experience in Citrix virtual desktops and applications, but to truly deliver an immersive user experience that scales, organisations need to manage the complete GPU deployment lifecycle – from designing the infrastructure, to managing and optimising a production environment, to responding to user issues […]

        Latest Videos

          Microsoft Video: Updates to the SharePoint app, team sites and publishing experience

          Adam Harmetz, (Group Manager, SharePoint Experiences) gives a rundown of SharePoint’s updated team collaboration experience across SharePoint and OneDrive and what’s coming in the future. He will show you what the mobile and web experience is like working with and sharing team files. You will see the recently launched improvements to the SharePoint team site […]


          Close