Home Cloud Computing Vmware/Mitel Compete With Cisco For Contact-Center Desktop Virtualization

Vmware/Mitel Compete With Cisco For Contact-Center Desktop Virtualization

0
0

VMware and Mitel have announced an integrated desktop virtualization product that the companies say will enable contact center managers to manage their agents anywhere in the world with cloud-based access to contact center functionality. Additionally, Mitel is also making available its virtualized Unified Communicator Advanced client software for VMware View.

"The critical IT requirements [for] contact centers are high availability and rapid service restoration in the event of an equipment failure,” says Simon Bramfitt, founder and principal analyst at Entelechy Associates LLC. "We’re reasonably good at delivering this from a desktop computing perspective, but we have taken conventional desktop PCs pretty much as far as they can go here. VDI gives us an opportunity to both increase overall system availability and minimize service restoration times."

To learn more and to read the entire article at its source, please refer to the following page, Vmware/Mitel Compete With Cisco For Contact-Center Desktop Virtualization- NetworkComputing.com

   

Featured Resources:

Related Articles:

Categories:
DABCC DABCC.com, the world leader in sharing the finest Virtualization & Cloud news and support resources. #Citrix, #VMware, #Microsoft, #Mobility and much more! Brought to you by @douglasabrown & team!
| LATEST RESOURCES

White Papers

    Amazon AppStream 2.0 Developer Guide

    This is official Amazon Web Services (AWS) documentation for Amazon AppStream 2.0. This documentation is offered for free here as a Kindle book, or you can read it online or in PDF format at https://aws.amazon.com/documentation/appstream/. Amazon AppStream 2.0 is a fully managed, secure application streaming service that allows you to stream desktop applications from AWS […]

    Downloads

      FREE eG Enterprise Logon Simulator for Citrix XenApp and XenDesktop

      Fast, free and incredibly useful. Coming in summer 2017. 14Synthetic logon simulation tool for monitoring, diagnosis, alerting and reporting of Citrix logon performance Quick SaaS deployment – be up and running in minutes Web-based monitoring console Supports logon through StoreFront or NetScaler Gateway Best-suited for Citrix XenApp 6.5, 7.x and XenDesktop 7.x Free forever, no […]

      On-Demand Webinars

        Closing the Visibility Gap | How to Combine Application & Infrastructure Monitoring to Accelerate IT Transformation – On-Demand Webinar

        Citrix Performance Monitoring Solutions What leaves visibility gaps and demands higher levels of time and expertise from IT professionals? Having different consoles for application code visibility vs. IT infrastructure management. The convergence of application and infrastructure monitoring offers significant opportunities to drive IT transformation using IT service management, DevOps and/or a combination of both. Watch […]

        Latest Videos

          Views All IT News on DABCC.com
          Views All IT Videos on DABCC.com
          Win a Tesla P100D

          Visit our Sponsors!


          Close