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Using Microsoft SCOM to Monitor Citrix XenApp and XenDesktop: What Are Your Choices?

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Using Microsoft SCOM to Monitor Citrix XenApp and XenDesktop: What Are Your Choices?
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Not surprisingly, many organizations that use Citrix technologies for remote desktop and application access are Microsoft Windows shops. Many of these organizations already have a deployment of Microsoft System Center Operations Manager (SCOM) for infrastructure monitoring.

While SCOM is a great tool for monitoring Microsoft applications, there is no native support for monitoring Citrix XenApp and XenDesktop. For organizations that need to monitor their Citrix XenApp and XenDesktop using Microsoft SCOM, there are only two management pack options available in the market. In this blog, we will compare the capabilities of both of these options.

Option 1: The Citrix SCOM Management Pack for XenApp and XenDesktop
This is a native management pack available to Citrix Platinum customers. Formerly owned by Comtrade, Citrix acquired this management pack in January 2016.

Key Capabilities:

  • Monitors all Citrix tiers such as XenApp, XenDesktop, XenServer, StoreFront, NetScaler, Provisioning Servers, License servers, etc.
  • Auto-discovers all Citrix components in your Citrix farm and adds them to SCOM
  • Organizes Citrix components in SCOM’s native folder-based topology structure
  • Displays performance alerts for Citrix components within the SCOM console
  • Offers performance reports for historical trends and analytics

Limitations:

  • The Citrix SCOM Management Pack is available at no cost to Citrix Platinum customers with active Subscription Advantage or Software Maintenance. However, if you are run Enterprise, Advanced, Fundamentals, or other forms of Citrix licensing, you must upgrade to Citrix Platinum in order to integrate with SCOM.
  • Frequently, Citrix administrators are blamed for Citrix slowdowns and are forced to prove that it is caused by one of the tiers supporting Citrix (e.g., virtualization, storage, network, desktop, etc.). And, because the Citrix SCOM Management Pack provides monitoring of the Citrix tiers only, in order to monitor the other infrastructure tiers that support Citrix – e.g., VMware, Nutanix, storage, etc. – you will need to find additional third-party management packs for SCOM from other vendors.
  • Without the advantage of end-to-end monitoring across the entire Citrix infrastructure, administrators using the Citrix SCOM Management Pack lack correlated visibility. Therefore, manual effort and expertise are required to pinpoint the root cause of Citrix issues, adding time and complexity to troubleshooting performance issues.
  • For monitoring just the Citrix tiers, the Citrix SCOM Management Pack is still not a complete solution. As one example, it lacks the ability to simulate user logons for synthetically monitoring and alerting on the Citrix infrastructure.
  • The topology views available in SCOM represent groupings of the different tiers, but not the inter-dependencies between tiers, so they cannot be used to pinpoint the root cause of problems by linking the cause and effects of problems.

Read the entire article here, Using Microsoft SCOM to Monitor Citrix XenApp and XenDesktop: What Are Your Choices?

Via the fine folks at eG Innovations.

Categories:
eG Innovations eG Innovations provides intelligent performance monitoring & management solutions that dramatically accelerate the discovery, diagnosis and resolution of service performance issues in virtual, cloud, and physical service infrastructures. Only eG Innovations offers 360-degree service visibility with automated, virtualization-aware performance correlation across every layer and every tier - from desktops to applications and from network to storage. This unique approach delivers deep, actionable insights into the true causes of cross-domain service performance issues and enables administrators to pre-emptively detect, diagnose and fix root-cause issues - before end users notice.

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