User Story: Advance Warning Prevents Application Outage Before 40,000 Users are Impacted
“Last week the Logon Simulator caught a companywide issue with our XenApp environment. Our team was informed that one of the main applications that 40,000 users use on a daily basis was not available as an option. With the alert from Goliath, we were able to work on the issue before any users reported the problem to the helpdesk. Several members of leadership were impressed with the proactive monitoring, and there’s now real interest in expanding the Logon Simulator to other applications like EPIC, Cerner and AllScripts”.
– Senior Citrix Escalation Engineer
The Organization: Top 5 U.S. Health System with Over 100 Hospitals and Millions of Patients Nationwide
Infrastructure: VMware, Citrix XenApp 6.5
Performance Monitoring Products: Goliath Performance Monitor for Citrix XenApp, Goliath Logon Simulator for Citrix, Goliath MEDITECH Module
The Citrix Team often received complaints related to Citrix XenApp availability from their end users. Specifically, physicians and nurses who were connecting from remote hospitals and facilities could not launch their MEDITECH application. The Citrix IT Team deployed the Goliath Logon Simulator to give advance warning if MEDITECH and Citrix would not launch before doctors and other healthcare workers logged in for the day. The advance warning, via real-time alerts, gave the IT team time to troubleshoot and resolve the issue before users were impacted. They used the reports and analysis to document and provide objective evidence of root cause, and put fix actions in place so the issue could be permanently resolved.
In one recent instance, the team was able to save 40,000 users from a major outage that would have significantly impacted the delivery of healthcare to patients. This wouldn’t have been possible if the Citrix IT Team didn’t know, in advance, that a key application would not display on the web interface page when users arrived to the hospital.
Learn more and read the entire article at its source, User Story: Advance Warning Prevents Application Outage Before 40,000 Users are Impacted