Unified Endpoint Management (UEM) and IT Service Management (ITSM): Critical Connections
UEM and ITSM are separate specialties within many enterprises and IT teams. However, there is one critical link that connects these two important disciplines: users. Herewith, some thoughts on that connection and what it means to your ITSM and UEM efforts.
ITSM: It’s All About the Users (Almost)
In 2016, Ivanti Senior Product Marketing Manager Melanie Karunaratne summarized the results of conversations with numerous IT and ITSM teams in a great blog post—“5 Things You’re Doing Wrong with ITSM.” The first two issues cited in that summary? Ignoring users’ service needs, and providing poor user experiences.
Users are the consumers of the services IT and ITSM teams deliver and manage. User perception of and satisfaction with those services is therefore, by some lights at least, ultimate determinants of the business value and effectiveness of every ITSM initiative. Whether users perceive their productivity is enhanced or hampered by how IT services are delivered and managed can directly affect whether business leaders view their investments in IT, including ITSM, as worthwhile. Whatever the reasons for those user perceptions.
Read the entire article here, Unified Endpoint Management (UEM) and IT Service Management (ITSM): Critical Connections
via the fine folks at Ivanti.