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UHS Troubleshoots EUE Issues At Their Hospitals

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“My experience with Goliath Technologies goes back several years from my time at UHS. They have the only solution of this kind that combines the ability to preemptively alert us if clinicians will have difficulty when attempting to access Citrix & Cerner. This provides us with an early warning system that is better than real time and is one of the reasons we selected Goliath as a partner.” Justin Monnig – General Manager of Crossings Healthcare Solutions

The Organization:  Universal Health Services (UHS)

The Organization’s Infrastructure:  Citrix XenApp, Citrix XenServer and VMware

The Organization’s Performance Monitoring Products: Goliath Performance Monitor for Hospitals Using Cerner, Goliath Logon Simulator for Citrix, Goliath for NetScaler

The Business Challenge: Summary of the problem

UHS, one of the ten largest healthcare management organizations in the United States, was faced with session performance related issues when physicians and healthcare workers used XenApp delivered applications hosted by Cerner.

Read the entire article here, UHS Troubleshoots EUE Issues At Their Hospitals

via the fine folks at Goliath Technologies

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Goliath Technologies Goliath Technologies is the only end to end monitoring, troubleshooting, and remediation solution for Citrix that is truly proactive. There isn’t another product that provides the deep metrics and analysis necessary for organizations to get ahead of issues in the three key areas that most often cause pain for end users: logon initiation, logon duration and session performance. Goliath’s one product combines the ability to simulate logons, drill down into the 33 stages of the logon process, isolate each of the HDX/ICA channels by user, and alert in real time if a performance threshold is breached. This, coupled with historical reports and trending analysis makes the product critical to an IT organization responsible for delivering a seamless end user experience.

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