Tricerat Simplify Printing – IT Services Case Study
Herenco Data eliminates 80-90% of their support calls by resolving their printing problems.
About Herenco Data
Herenco AB is a private family-owned company with several sub-companies in the packaging and printing services in Sweden and Norway. Gabriel Elias works for the Herenco Data division, providing IT services to any company that is owned by Herenco Group. There are 7 employees in the IT department and they service nearly 1500 employees.
As Service Delivery Manager for 2 of the 4 business divisions, and IT Architect, Gabriel is in charge of their internal architecture, designing or redesigning, including their entire Citrix environment. The IT department of Herenco Data is in charge of over 1200 users, but expects to grow to 1500 users by the end of 2015. They run approximately 200 servers; 150 of these are virtual servers. Gabriel is continuously working on converting the remaining 50 physical servers to run virtually.