Tricerat Simplify Printing – Healthcare Industry Case Study
Proactive Printing Success: Tricerat Reduces Time and Effort in Administering Terminal Server Printing
About Hennepin County Medical Center
Located in the heart of the Twin Cities of Minneapolis and St. Paul, Minnesota, Hennepin County Medical Center (HCMC) is a comprehensive academic medical center and public hospital. Named by U.S. News and World Report as one of America’s Best Hospitals, HCMC is known for its national benchmark standards for patient outcomes and some of the nation’s most sought after residency programs for medical students
HCMC runs two Citrix server farms at their central location in Minneapolis. Personnel access one farm through two-dozen Wyse Winterm Windows Terminals using Citrix. This farm supports HCMC’s training programs. The second farm, consisting of Citrix servers, supports the hospital’s inpatient/ outpatient staff, hosting a range of published applications including Microsoft Office and numerous medical specialty applications. Amongst these medical apps are approximately fifty departmental programs used for monitoring and recording the daily activities occurring within the hospital’s units.
Users at HCMC’s three remote clinics and three affiliate clinics in the Minneapolis area also access published apps through the hospital’s Intranet website. This site also supports a number of remote employees, including 25 to 30 insurance coders who work from home.
HCMC began implementation of their Citrix farms, providing necessary access to medical information and applications for all of their staff. With nearly 400 people dependent upon HCMC’s Citrix infrastructure, the hospital’s IT department realized there was potential for significant printing problems. Because printed documents are required for many aspects of patient care, technical problems could negatively impact the delivery of care.