Tricerat ScrewDrivers – Healthcare Case Study
ScrewDrivers® Serves up Driverless Remote Printing Solution to Cut Costs and IT Ticket Volume for Healthcare Services Company
An organization working in the healthcare industry provides eligibility services to uninsured and under-insured patients by helping them navigate the complicated legal and insurance application process. Their Information Technology Manager not only monitors the EDI data and responses they receive from the state but works to find new ways to save funds through software development.
This company operates by working inside a hospital’s network and connecting remotely to a server within the organization. Through the process, they encountered problems getting the server-side printer drivers to connect to the desktop printer drivers. “We spent a lot of time rebooting servers and resetting the registry editor. We’d get 100 emails a month requesting a fix for this issue.” The result was a company bogged down and distracted by an issue that broke down productivity and negatively affected business.