Time for Real User Monitoring to Ante Up
I started to write this post about Real User Monitoring (RUM), and of course quickly found out just how many vendors are also blogging about this. Clearly managing the end user experience has reached a fever pitch. So what makes eG Innovations different?
Today’s digital business processes are web-based and managing the actual quality of the digital experience has driven Real User Monitoring (RUM) to a mission-critical status. RUM allows operators to test the actual service quality delivered, in both development and production environments.
Back in 2001 eG Innovations announced a (unique at the time) “web adaptor” technology that enabled customers to monitor real web transactions. Of course, we also made sure that these end user experience metrics were embedded into our patented root-cause diagnosis technology. This enables our customers to not only know where a problem is, but why it is happening.
Read the entire article here, Time for Real User Monitoring to Ante Up
via the fine folks at eG Innovations