Ten Steps to IT-as-a-Service You Should Know: A Reflection on EMC’s IT Transformation
If your organization has virtualized your IT infrastructure and is about to embark on the final leg of your journey to the cloud by adopting an IT-as-a-Service business model, you have a lot to think about. This endeavor, so essential for your IT operation’s survival in today’s competitive IT world, means transforming everything from how you develop, deliver and finance IT services to new ways to interact with your internal customers to earn and retain their loyalty.
You will be leaving behind many of the premises and practices that have dominated traditional IT operations for decades, embracing instead the entrepreneurial strategies of a free-market service provider. The goal is to use your newly established cloud computing foundation to standardize, package and deliver IT services based on your users’ needs. In the process, you will need to create a more cohesive IT organization rather than one that is typically siloed around separate technologies.
You will also need to change the culture of your organization to be less focused on technology and more focused on people.
To learn more and to read the entire article at its source, please refer to the following page, Ten Steps to IT-as-a-Service You Should Know: A Reflection on EMC’s IT Transformation- EMC IT’s Journey to the Private Cloud