SolarWinds IT Help Desk Resources

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SolarWinds Announces General Availability of Web Help Desk v12.5.1

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We are excited to share, that we’ve reached GA for Web Help Desk (WHD) 12.5.1 This service release includes: Improved application support Microsoft® Office 365 Microsoft Exchange Server 2016 Microsoft Windows Server® 2016 Improved protocol and port management The Server Options setting provides a user interface to manage the HTTP and HTTPS ports from the […]

SolarWinds Web Help Desk 12.5 Release Candidate is Available!

SolarWinds
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We have reached the Release Candidate (RC) status for Web Help Desk (WHD) 12.5. RC1 is the last step before general availability and is a chance for existing customers to get the newest functionality before it is available to everyone else. Web Help Desk 12.5 includes the following enhancements: Dashboard interface – New and improved […]

Hidden Gems of Web Help Desk – Text Formatting with BBCode

SolarWinds
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Web Help Desk (WHD) is an easy to use, but also flexible tool for your IT team and even-though we are working on many great new features or improving existing like recently added Orion Integration, there are still less-known areas, which I call the hidden gems. As a technician you want to use formatted text […]

Web Help Desk 12.3 Release Candidate now available!

SolarWinds
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It is my pleasure to announce that Web Help Desk 12.3 has reached RC status and is available for download from the SolarWinds Customer Portal for customers on Active Maintenance through June 1st, 2015.   This release includes support for Parent/Child ticketing, allowing you to link multiple tickets to a one parent ticket. Using this […]

What We're Working On for Web Help Desk

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To receive updates on the WHD roadmap, JOIN thwack and BOOKMARK this page   We are currently in the planning phases for the next release, based on user feedback we are investigating following areas. As we move forward we will update this post to reflect what we are working on short-term.  If there is anything […]

SolarWinds WHD 12.2 And DameWare 11.1 Beta Available!

SolarWinds
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It is always exciting to present what is new in our products, and this time I have something I’m particularly happy about: Web Help Desk (WHD) 12.2 and Dameware (DW) 11.1 integration. This Beta starts today and it also includes features mentioned in Web Help Desk 12.2.0: Looking behind the curtain. If you are interested in participation, please go ahead […]

SolarWinds Presents “Big Hairy Sweepstakes” — Vote for the Most Obnoxious IT Help Desk Episode and Win a Beastly Prize

SolarWinds
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SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT management software, today announced the launch of its "Big Hairy Sweepstakes," a Facebook-based contest in which IT pros vote on four short videos of the most obnoxious help desk stories for a chance to win an enormous beastly wall cling to guard the help […]

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