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Turbo charge your MSP with improved ServiceDesk Plus MSP 9.2

ManageEngine
The year 2016 started with a major release – SDP MSP 9.0 with enhanced change management and better business intelligence. As we draw towards the end of 2016, we thought of surprising you with an early Christmas gift – a new and improved ServiceDesk Plus MSP 9.2 with great features such as codeless customizations, automation, […]

Test drive your patches before deploying them using Desktop Central

ManageEngine
There are very few things we purchase without testing first: we run to fitting rooms with hangers full of clothes in a quest to find the perfect pair of jeans, we take various cars for spins before finally deciding on “the one,” and we even read countless reviews of a restaurant before going out to […]

Evolving Requirements of BYOD Management – White Paper

ManageEngine
While the bring your own device (BYOD) trend helps organizations reduces infrastructure costs, only a fraction of those organizations — 16 percent — are fully equipped to support BYOD programs. That’s one of the many findings revealed in Evolving Requirements for Bring Your Own Device (BYOD) Management,  a new white paper by leading IT research […]

How to import users into ServiceDesk Plus from a CSV file

ManageEngine
In the following video, learn how to import users into ServiceDesk Plus from a CSV file. Learn more at https://www.manageengine.com/ About ManageEngine ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. Worldwide, established and emerging enterprises – including more than 60 percent of the Fortune 500 – […]

Halloween contest: What is your biggest fear? Zombies or hackers?

ManageEngine
It’s that time of the year again when as the leaves fall, we brace ourselves for copious amounts of pumpkin in our diet and the possibility of running into a monster on an evening stroll. This Halloween, tell us what‘s haunting you by taking a short survey. Show us the security attack you fear the […]

Placing Google users into Active Directory with ease

ManageEngine
Many organizations that use Active Directory also use Google for applications and communications. Google has a database for user accounts, which need to be created using the Google admin console or some other tool. The process of creating Google user accounts is manual, unless you use a tool like the GAM (https://github.com/jay0lee/GAM/wiki#introduction). Some organizations, though, […]

How to remove field values in a specific incident template using field and form rules

ManageEngine
Watch this video and learn how to remove certain field values in specific incident templates using field and form rules in ServiceDesk Plus. This allows you to restrict the options the user views while using the incident template. via ManageEngine

iOS enrolment using Apple DEP with ManageEngine MDM

ManageEngine
ManageEngine Mobile Device Manager Plus integrates with Apple DEP to simplify bulk enrollment of iOS devices. This video demonstrates how to easily enroll a large fleet of iOS devices with DEP on the Mobile Device Manager Plus On-Premises console. Learn more at https://www.manageengine.com/ About ManageEngine ManageEngine delivers the real-time IT management tools that empower IT teams to […]

8 KPIs that every IT help desk needs to know – KPI 5: First call resolution rate

ManageEngine
Earlier, I introduced the eight KPIs that are critical to every IT help desk. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on time and within budget. The previous blog post discussed about the KPI ticket volume trends. This post discusses the fifth KPI – first […]

Desktop Central adds support for Windows Server 2016

ManageEngine
Microsoft has announced the general availability of Windows Server 2016, and you can start managing it immediately using Desktop Central. The new Windows Server 2016 has a bundle of features that help bolster security, add deployment options, and help developers innovate and create cloud applications using the latest technology. Predictably, many enterprises will want to […]

ManageEngine at GITEX Technology Week 2016 – Video

ManageEngine
ManageEngine will be exhibiting the latest version of ServiceDesk Plus MSP and Mobile Device Manager Plus and the rest of its IT management and security portfolio at the 36th GITEX Technology Week being held in Dubai, October 16-20, 2016. ManageEngine is meeting with customers, partners and attendees at Dubai World Trade Centre, Hall 7, Stand […]

Lewisham Homes automates ticket assignment using ServiceDesk Plus

ManageEngine
Odina Ifeoma, ICT Service Desk Team Leader at Lewisham Homes, explains how the auto assign feature of ServiceDesk Plus helps their service desk technicians maintain their KPI. Learn more at https://www.manageengine.com/ About ManageEngine ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. Worldwide, established and emerging […]

Royal Botanical gardens increases efficiency using multichannel ticket support of ServiceDesk Plus.

ManageEngine
Jahangeer Mohommad from Royal Botanical Gardens talks about how ServiceDesk Plus has helped them optimize their technicians efforts and save time. Its multi-channel end user support creates tickets via emails, phone calls and self-service portals. Learn more at https://www.manageengine.com/ About ManageEngine ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for […]

ManageEngine – Dynamic Group Membership Based on User Properties

ManageEngine
When a group fails to contain the correct members, access to resources or to a network application could fail. So, ensuring that group membership is correct can go a long way in reducing calls about failures to access resources. One way to ensure that the correct users are located in group is to leverage user […]

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