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Lakeside Software: Enterprise User Experience and the Future of Work

Lakeside Software
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How is digitalization allowing us to change the way we work? Someone who grapples with that question for a living is Ryan Purvis, a digital workplace strategist at a global bank, who sat down with us to discuss the current state of enterprise user experience on the latest episode of the Lifeguard IT podcast. Throughout […]

Why Place End-User Experience at the Core of Your IT Strategy?

Lakeside Software
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Anyone who has worked in IT for as long as I have knows that exponential changes in technology over the past several decades have forced IT to be agile and find new ways to support users and make tech work for the business. Today, given the often patchworked nature of our environments, monitoring end-user experience […]

Lakeside and IGEL Partner to Help Simplify Virtualized Endpoint Management

Lakeside Software
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Ease of endpoint management vs. end-user satisfaction is a classic IT tradeoff. Modern users demand flexible workspaces but meeting those expectations can be a real challenge given the complexity of managing an environment rich with a variety of devices and software. How can you pivot your management strategy to create a win-win situation for users […]

3 Keys to Unlock the Value of Windows 10 Monitoring

Lakeside Software
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Over the course of our 20-year history, one conversation has remained constant: enterprise IT’s boundaries continue to expand, particularly now with the rise of third-party managed resources. Today, one of the most important rollouts that personifies this expansion is Windows 10. Microsoft has broken new ground with one of the first operating systems to be delivered as a service. Not only does this model translate to more frequent, continuous updates, but it also facilitates cloud adoption, further encouraging the buzzworthy hybrid environments. According […]

Quick Guide to GDPR Compliance

Lakeside Software
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The European Union’s General Data Protection Regulation (GDPR) and the increased fines that come with it will come into effect in May of 2018, making it more crucial than ever to stay in control of your data collection. Protecting the rights of your users is obviously important, but no one wants an increase in workload […]

5 Ways to Distinguish the Workplace from the Workspace

Lakeside Software
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“Workplace” and “workspace” are often used interchangeably but they’ve come to represent distinct concepts as technology has created new possibilities for where and how work happens. Beyond semantics, understanding the differences between the two terms is useful for visualizing the many layers of employees’ interactions with technology and seeing how they interconnect. IT leaders can […]

Digital Experience Monitoring: What it is & Why!

Lakeside Software
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It is no secret – the boundaries between IT and service providers, applications and services, and enterprise and consumer hardware are blurring. And that’s a good thing! Why? Because IT teams around the world have used these new ways of consuming and managing IT to support a more agile and productive workforce. Just think about […]

Gartner Digital Workplace Summit: Powering your digital transformation with gamification and workspace analytics

Lakeside Software
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This week, a group of IT leaders gathered at the Gartner Digital Workplace Summit in London, a conference kicked off with an invigorating keynote on the prevalence and evolvement of the digital society in which we live and work. “If you are not connected, you might as well not exist,” Frank Buytendijk, Gartner Fellow and VP, expressed during the keynote. […]

Using IT Budget Rationalisation to Power the Digital Workplace

Lakeside Software
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IT leaders know the positive impact that IT can have on business processes. Unfortunately, this value is not always clear to management who sign off on or heavily influence IT projects. Here’s how to use budget rationalisation to demystify the business value of IT and drive digital workplace innovation. Budget Rationalisation: Are Organisations Being Rational? […]

Succeed with Workspace Analytics for IT – White Paper

Lakeside Software
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The role of IT has become increasingly complex. Workspace analytics helps IT achieve balance between people, business processes, and technologies for optimal workforce productivity. In this white paper, you’ll learn how to modernize your IT environment to ensure a positive end-user experience. Workspace analytics is a framework for making high-level IT decisions that provides meaningful […]

Episode 3: Managing & Using Microsoft Teams

Lakeside Software
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Post-Ignite there’s been plenty of chatter about Microsoft’s decision to eventually phase out Skype for Business for Office 365 subscribers in favor of Microsoft Teams. The workplace communication app became generally available for Office 365 subscribers in March of 2017 and continues to accrue Skype for Business features. At Lakeside, we’ve been experiencing this shift first hand as part of Microsoft’s early adoption […]

FUSION 17 Recap | What ITSM Can Learn From Workspace Analytics

Lakeside Software
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As one of a handful of vendors not selling ITSM software, we weren’t sure what to expect from last week’s FUSION 17 Conference & Expo hosted by itSMF USA and HDI in Orlando. What we found was a community of Service Managers hungry to escape the break-fix trap for a self-healing help desk. For many […]

Lakeside SysTrack 8.3: Ultimate IT Visibility

Lakeside Software
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The evolution of IT has necessitated changes to the model for organizations looking to understand the state of their end users’ experiences. With that in mind, Lakeside has developed three new ways of gaining visibility into the IT environment that are available in our latest release, SysTrack 8.3. At Lakeside, we talk a lot about the […]

IGEL’s Simon Clephan Named to Top Midmarket IT Executives List by The Channel Company and Midsize Enterprise Summit

IGEL Technology
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Clephan honored for his strong commitment to helping midmarket companies achieve end-user productivity goals and simplify the management of their software-defined endpoints IGEL, a world leader in endpoint management software for the secure enterprise, announced today that Simon Clephan, Vice President of Business Development and Strategic Alliances, has been named to The Channel Company’s Top Midmarket IT […]

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