Help Desk Resources

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Home Tag "Help Desk"

Lals Group achieves effective help desk & active directory management using ManageEngine solutions.

ManageEngine
Syed Hussaini from Lals group explains how the ticketing system of his organization has been made efficient using ManageEngine ServiceDesk Plus. Also, he is happy with the self service feature of ADSelf Service Plus. Learn more at https://www.manageengine.com/ About ManageEngine ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time […]

Alfoah minimizes its help desk calls using ManageEngine ServiceDesk Plus.

ManageEngine
Ahmed Maged from Alfoah explains how he reduced the number of help desk calls for password reset using ManageEngine ServiceDesk Plus. Learn more at https://www.manageengine.com/ About ManageEngine ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. Worldwide, established and emerging enterprises – including more than 60 […]

ManageEngine provides simple solutions to handle Intrigral’s complex IT challenges

ManageEngine
Joudat Hashmi from Intigral streamlines request and incident management process using the help desk solution, ServiceDesk plus and monitors all the applications and network using Application Manager from ManageEngine. Learn more at https://www.manageengine.com/ About ManageEngine ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. Worldwide, established […]

8 KPIs that every IT help desk needs to know – KPI 3: Infrastructure stability

ManageEngine
Earlier, I introduced the eight KPIs that are critical to every IT help desk. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on time and within budget. The previous blog post discussed about the KPI change success rate. This post discusses the third KPI […]

Cisco: A Key Ingredient Organizations Need to Combat Advanced Cyber Threats

Cisco
CFOs, and their technical counterparts, are leading board-room level strategic information security decisions. This isn’t a surprise. A recent Accenture study noted that 75 percent of CFOs are “getting in the driver seat” regarding technology investment decisions. Flexibility, in regards to both financial and technical considerations, is critical to a successful security strategy.  CFOs are […]

Windows Server 2012 Shadowing – Delegating Rights To Non-Admins

PureRDS.org
UPDATE: This script is now included in the free Remote Desktop Commander Lite utility. Click here for more details. Ahh, nothing like the upheaval of how Windows Server 2012 shadowing works to put more grey in every RDS administrator’s hair. Read this article on my corporate blog if you want to know all the sordid […]

8 KPIs that every IT help desk needs to know – KPI 2: Change success rate

ManageEngine
In an earlier blog post, I introduced the eight KPIs that are critical to every IT help desk. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on time and within budget. The previous blog post discussed about one of the most important KPIs, lost […]

Explore the capabilities of HPE Service Manager 9.41

HP Enterprise
Are you looking to learn more about the potential within Hewlett Packard Enterprise Service Manager, IT service management software? We have just released a series of videos to help you better understand how to improve your ITSM. Each video is approx. 10 minutes in length, and gives you an overview of the functionality that is […]

HPE Service Manager 9.41 Feature Videos

HP Enterprise
Take a look at this series of feature videos just released. Each video is approx. 10 minutes in length, and gives you an overview of the functionality available in many of the Service Manager 9.41 (SM) modules. They will show you how HPE Service Manager helps you improve your customer’s experience, increase your speed and responsiveness, […]

Profiling StacksWare

Todd Mace
Once my lab inventory data became available, I noticed how simple everything was to understand when browsing the UI. This, in my opinion, is one of the most difficult things to achieve when developing a new solution. When you are able to mask complexity for ease of use and understanding this provides an extreme low […]

Desktop lifecycle management and Windows 10 migration

Liquidware
Today’s desktop can most definitely be described as true ‘hybrids’ with many organisations deploying a variety of physical, virtual, cloud, and mobile desktops to deliver their business the flexibility and agility required to maintain a competitive edge. Satisfying user demands has always been a ‘poisoned chalice’ for those working in IT and helpdesk environments; without […]

Talk ITSM: Basic training on helpdesk challenges

ManageEngine
Watch this video and learn how to configure basic organisational structure, add and classify users, create email-based tickets automatically, get introduced to incident management and related automation, measure key performance indicators. via ManageEngine

8 KPIs that every IT help desk needs to know – KPI 1: Lost business hours

ManageEngine
Earlier, I introduced the eight KPIs that are critical to every IT help desk. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on time and within budget. This blog post discusses the first and most important KPI that every IT team and business should […]

High Availability Printing – How To Ensure Maximum Printing Uptime

UniPrint
Future Proof Your High Availability Environments In today’s fast paced mobile enterprise environment, a printing outage is more often than not a huge problem that results in loss of productivity and increased help desk calls. In certain industries such as healthcare and government, even a minor printing issue can have a detrimental effect on their […]

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