Help Desk Resources

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Home Tag "Help Desk"

Avanite WebCache Manager Case Study – Energie Südbayern GmbH

Energie Südbayern GmbH have their headquarters in Munich, Germany, and originally were founded as a regional gas supplier. Today they have a wide variety of products and provide services for both enterprise and consumer customers. Supplying over 160,000 private households and 14,000 businesses they promote efficient and environmentally friendly energy use, providing renewable energy supplies […]

Project management in ServiceDesk Plus Video

ServiceDesk Plus ( is a game-changing IT help desk software used by more than 100,000 service desks across 185 countries. This video is one of a series of tutorials to help you get the most out of ServiceDesk Plus. IT help desks handle multiple IT projects, every day. Strategic planning and execution of these projects is crucial, as even minor mishaps can have […]

Improved Security Management in the Management Portal of RES ONE Workspace 10.1

We introduced a new web-based Management Portal for RES ONE Workspace in the 10.0 release earlier this year. Hopefully you’ve already been working with the new modern, easy-to-use Management Portal and finding its simplified way to identify and troubleshoot issues that occur across the workspace, and gaining increased visibility of how people are interacting with […]

Seamless Integration of Desktop Central with ServiceNow – Video Overview

Learn how to seamlessly integrate ManageEngine Desktop Central with ServiceNow and empower your IT help desk to perform endpoint management activities. This video is from the fine folks at ManageEngine

eG Enterprise Helps Customer Support Team at eBay Solve Citrix Problems for 10,000 End-Users

eG Innovations
Peter Dinh, Citrix Systems Administrator at eBay Inc., explains how eG Enterprise, an end-to-end IT performance management solution from eG Innovations, helped the customer support team at eBay monitor and resolve Citrix and other IT infrastructure performance problems. Using eG Enterprise, the eBay team was able to proactively diagnose where latency and slowness were occurring […]

My Application is Slow: Best Practices for Troubleshooting and Prevention – On-Demand Webinar

eG Innovations
Citrix Performance Monitoring Solutions “My application is slow” is a common complaint heard at the help desk from frustrated users and managing IT performance to prevent such calls isn’t about just monitoring CPU, memory or disk space any more. You have to be able to quickly determine what the real cause of the problem is […]

VMware Introduces “Operations” Dashboards in vRealize Operations 6.6

Now that you have a sneak preview of the launch of vRealize Operations 6.6, it is time that we unwrap the goodies and take you through the new features in detail. One of my favorite areas of vRealize Operations Manager is Dashboards. A dashboard for me is like an empty canvas which allows you to […]

How to Monitor your Citrix NetScalers with the ControlUp NetScaler Monitor Software

Christiaan Brinkhoff
As being a Sr. Workspace Consultant in the Netherlands, I constantly looking for great tools to make my work easier to do. One of the new products that attracted my interest is the ControlUp NetScaler Monitoring software. The new FREE available – hot off the press product – from our friends of ControlUp. With the […]

Microsoft Announces Windows 10 Insider Preview Build 16241 for PC & Build 15230 for Mobile

Today we are excited to release Windows 10 Insider Preview Build 16241 for PC to Windows Insiders in the Fast ring! We are also releasing Windows 10 Mobile Insider Preview Build 15230 to Insiders in the Fast ring. We’re really excited to do our 2nd (and final) Bug Bash for the Windows 10 Fall Creators […]

eG Enterprise Logon Simulator for Citrix XenApp and XenDesktop

eG Innovations
Slow logons are most common complaint of Citrix users. When users are not able to log on to their sessions quickly and seamlessly, it leads to frustration and lower productivity. The eG Enterprise Logon Simulator for Citrix XenApp and XenDesktop is a purpose-built synthetic performance monitoring solution that provides complete visibility into the logon performance […]

VMware Horizon 7.2 Helpdesk Tool – Video

See a demo of the Horizon Helpdesk tool. The Horizon Help Desk Tool provides a tailored troubleshooting interface for the help desk that is installed automatically on the Horizon 7.2 Connection Servers. The Horizon Help Desk Tool reduces workload for administrators and provides quick troubleshooting and metrics. This video is from the fine folks at […]

VMware on What’s New in VMware Horizon 7.2 and Horizon Client 4.5

Hilko Lantinga is an End-User Computing Architect in VMware Technical Marketing, with a focus on 3D, Horizon Windows Desktops & RDSH, Linux and Applications. Previously he was a Senior Consultant in VMware Professional Services, leading large-scale EUC deployments in EMEA and has 18 years of experience in end-user computing. We have just announced the general […]

“Not My Problem,” Anti-Transparency and Unified Monitoring

eG Innovations
User Experience: A Concern for Some (But Apparently Not All) Administrators The further away operators are from customer-facing IT services, the more likely it is for IT staff to have a “not my problem” mindset. Infrastructure administrators (virtualization, storage, etc.) are a prime example, and tend to have this response – as, after all, end-users […]

Simplifying service request fulfillment process | Free ITIL webinar

Request fulfillment is the process of servicing requests raised by users. A robust request fulfillment can help IT help desks provide timely resolutions using minimal resources. Using an ITIL(R) ready help desk desk software like ServiceDesk Plus can help you easily configure workflows and automate processes for faster service delivery. Watch this webinar to learn […]

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