Help Desk Resources

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Home Tag "Help Desk"

Download!! Devolutions Password Vault Manager – Version 4.2

Password Vault Manager lets you and your team centralize your organization’s passwords and credentials into one secure repository. Manage user security rights and access, reduce help desk support calls and strengthen your network security by generating only strong and unique passwords. Password Vault Manager is your all-in-one solution to streamline password management. Stop losing time retrieving […]

RES Software Blog – Notes from the Road 27: Has the evolution of IT plateaued?

RES Software
You’ve upgraded your desktops. You’ve upgraded your data centers. But have you upgraded the IT experience for users? Years and years ago if a user wanted a service from IT, they would call the help desk and open a request or ticket. That could be a request for applications, printers, a new peripheral or even […]

Windows IT Pro Product Review: Devolutions Remote Desktop Manager 7.6

Editor’s Note: Since this article was written, Devolutions released Remote Desktop Manager 8.0. The enhancements include a UI redesign, change tracking, new management consoles, credential management improvements, and more. If you’ve ever worked at a Help desk supporting hundreds of different customers, you know that unless remote access to their systems has been standardized, you need […]

Major Dutch Hospital Credits GreenBytes with Boosting IT Reliability, Patient Care

GreenBytes®, Inc., a developer of full-featured virtual desktop solutions that uniquely support existing infrastructure, today announced that Hospital Maasziekenhuis Pantein, a leading Dutch healthcare provider, has selected the GreenBytes IO Offload Engine to keep its critical IT systems performing at optimal levels. By using GreenBytes, the hospital, which serves 135,000 outpatient and 10,000 in-patient visits […]

SolarWinds Presents “Big Hairy Sweepstakes” — Vote for the Most Obnoxious IT Help Desk Episode and Win a Beastly Prize

SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT management software, today announced the launch of its "Big Hairy Sweepstakes," a Facebook-based contest in which IT pros vote on four short videos of the most obnoxious help desk stories for a chance to win an enormous beastly wall cling to guard the help […]

Veeam Announces Veeam Explorer For Microsoft Sharepoint

Veeam® Software, innovative provider of backup, replication and virtualization management solutions for VMware vSphere and Microsoft Hyper-V, today announced Veeam Explorer™ for Microsoft SharePoint, a new capability that anyone may try out in an upcoming free public beta. Registration to participate in the public beta is now open. In the past, IT had to procure […]

Citrix Project Accelerator Question 2: Importance of Personalization

I just got off the phone with Citrix helpdesk because I finally messed up my virtual desktop. I have a dedicated virtual desktop and I guess I installed/uninstalled too many things over the past few years. The same thing always happened to me with a traditional desktop. The good thing is that it only took […]

Citrix GoToAssist’s Integrated “Triple Play” Support Tool Redefines Uptime for Mobile Workstyles

Citrix announced today strong customer demand for its new cloud-based support toolset, Citrix GoToAssist. The integrated toolset offers a “triple play” combination of easy-to-use service desk management, market-leading remote support and IT monitoring. By delivering easy access to key support functions from one interface, Citrix is providing IT the functionality to maintain uptimes and deliver […]

VMware: Virtual Desktops…A Dead-end Solution? (Part 1)

While giving a presentation on VMware end user computing at a client last week, I was challenged by the CIO who stated: “I don’t believe that virtual desktops are a viable solution for more than 20 percent of my workforce.” Frankly, I couldn’t agree more! While there are several use cases that can be answered […]

BYOD boosts Macs vs. PCs

The emergence of BYOD policies and virtual desktop platforms, plus new integration and management tools, have removed the final barriers to widespread Mac adoption in the enterprise. And while Macs still cost more than PCs, IT shops are looking at the bigger ROI picture and figuring that improvements in employee productivity, reduced help desk costs and better […]

Windows Environment Management Secret: User Rights Management

User Rights Management is an area of Windows environment management that has grown explosively in the last few years, as enterprises have realized that giving users local administrator privileges leads to many security and help desk issues. Before the appearance of User Rights Management solutions, taking local administrator privileges away from a user created *more* […]

Read “Immidio AppScriber: Enterprise App Store Solutions Brief”

Immidio AppScriber 3 is an enterprise app store for Windows infrastructures that significantly reduces the time consumed by user-initiated application requests. AppScriber embraces and extends the most popular application deployment solutions, such as Microsoft System Center Configuration Manager, Microsoft App-V, Microsoft RemoteApp and Citrix XenApp. Through the AppScriber frontend, users can interactively provision their own applications […]

Read “Immidio Flex+ User Environment Management Solution Brief”

Immidio Flex+ provides end-users with a personalized and dynamic Windows desktop, adapted to their specific situation, based on aspects like role, device and location. With Flex+, Immidio offers an extremely competitive UEM solution, requiring no additional infrastructure investments, and at a fraction of the price of comparable solutions. Increase productivity by delivering a relevant and personalized desktop Immediate […]

Liquidware Labs Stratusphere UX 5.2 Delivers Major New Features with VMware vCenter Operations Manager

Liquidware Labs, the leader in desktop transformation solutions, today announced its Stratusphere UX 5.2 software release is now generally available. This release delivers new improved Preview Inspector Views to allow administrators to quickly drill down into user, application and machine data to uncover process issues or resource constraints. Stratusphere UX 5.2 is also optimized with […]

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