Help Desk Resources

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Home Tag "Help Desk"

Envisioning ITSM the Uber way at HDI 2016 Conference & Expo

The HDI 2016 Conference and Expo happened last week in Orlando, Florida. For ManageEngine, it was a busy, engaging, and a very satisfying experience. IT admins, help desk managers, and others walked into our booth to check out the host of ManageEngine products, keeping us on our toes throughout the day. ManageEngine’s flagship product, ServiceDesk […]

“ManageEngine products are user-friendly and dependable,” says National Aviation Services Video

Mohammed Ibrahim, Assistant manager of IT Support from National Aviation Services – Kuwait, says ManageEngine ServiceDesk Plus, the helpdesk software, is user-friendly, clear, dependable and has interesting features. His organization also uses ManageEngine OpManager, the network monitoring software. Watch him share his experience with both of these ManageEngine products, Learn more at About ManageEngine ManageEngine delivers […]

Monitoring Active Directory Changes with Derek Melber

This workshop explains about the help desk delegation and workflow features of ADManager Plus. It tells how to create role-based/ OU-specific help desk technician profiles, and how to configure a multi-level workflow to approve and execute various AD tasks. It also teaches how to enforce attribute-level restrictions for a secure AD environment. Learn more at via ManageEngine

PowerShell-free AD reporting, Efficient AD accounts, group membership and NTFS permissions

This workshop walks you through various predefined reports and teaches you how to use them for getting information on your AD environment. It also talks about the tactics to ensure efficiency in your AD. It includes exercises to help you find help desk groups that are linked to admin groups iteratively, identify and restrict users who have inappropriate […]

Download Devolutions Password Vault Manager w/ FREE Edition

Password Vault Manager lets you and your team centralize your organization’s passwords and credentials into one secure repository. Manage user security rights and access, reduce help desk support calls and strengthen your network security by generating only strong and unique passwords. Password Vault Manager is your all-in-one solution to streamline password management. Stop losing time retrieving […]

Role/OU-based Delegation & Help desk Business Workflow’ for AD Operations

This workshop explains about the two very important ADManager Plus features – help desk delegation, and workflow. It tells how to create role-based/ OU-specific help desk technician profiles, and how to configure a multi-level workflow to approve and execute various AD tasks. Learn more at About ManageEngine ManageEngine delivers the real-time IT management tools that empower IT […]

Veeam: Ultimate FAQ for Scale-out Backup Repository

Veeam Availability Suite v9 has been out for more than 2 months now. Many users have already upgraded, and are embracing it as well as asking questions about the new version and its features. Among the new features, there is one we’re especially proud of: Scale-out Backup Repository. This one gets a lot of questions […]

Citrix Secure Browser – Publish Web Apps Securely in Minutes

Citrix Systems
The Citrix Secure Browser Service on Citrix Workspace Cloud allows customers to publish secure virtual web apps in minutes to eliminate browser and plug-in compatibility issues and reduce help desk calls. There’s no need to install anything on the endpoint and end-users access each web app via a unique URL. Learn more:

Lockton – Benefits of UniPrint in a VDI printing environment

Lockton LLC shares how UniPrint Infinity’s printing solution helps them centralize printer management, reduce the amount of printer servers needed, and reduce the amount of help desk calls. Learn more About is the recognized leader in printing virtualization. The newest solution in UniPrint’s patented, award-winning product line, UniPrint Infinity v9 is the industry’s […]

ManageEngine Streamlines Access to SaaS Applications with Single Sign-On

ManageEngine, the real-time IT management company, today announced that its self-service password management solution, ADSelfService Plus, supports single sign-on (SSO) for SaaS applications. Now, ADSelfService Plus enables end users to access SaaS and on-premise applications without having to log in to each application separately. Click to tweet this news. In today’s IT environment, fast-growing businesses […]

UniPrint – Giving Time Back to St Joseph’s Healthcare Workers

St. Joseph Health (SJH) provides a continuum of care in Northern and Southern California, West Texas and Eastern New Mexico. It employs over 24,000 professionals and has $5 billion in annual revenue. SJH was rolling out Meditech with Citrix and encountered printer mapping and driver issues. Project was stalled. After understanding how Meditech works, UniPrint […]

Hidden Gems of Web Help Desk – Text Formatting with BBCode

Web Help Desk (WHD) is an easy to use, but also flexible tool for your IT team and even-though we are working on many great new features or improving existing like recently added Orion Integration, there are still less-known areas, which I call the hidden gems. As a technician you want to use formatted text […]

Citrix: Monitoring Solutions from Citrix Ready Providers

Citrix Ready
Monitoring is an often overlooked aspect of a virtual delivery infrastructure. Much of the effort is spent planning and implementing an environment based on business requirements for functionality, performance and availability – and rightfully so. But what about actually tracking things throughout the lifecycle of the deployment? Here are just a few of the main […]

Enterprise App Stores: Fulfilling the Promise of Self-Service

Flexera Software
For years enterprises have been employing self-service as a way to cut back on support calls, help desk tickets and to reduce IT service costs.  Many succeeded in reducing requests, but at a cost to the user experience.  Employees experienced with the efficiency of the Apple store, found a distinct difference when dealing with corporate IT’s […]

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