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FocalScope Achieves 24/7 Availability with NAKIVO

NAKIVO
FocalScope, a customer support software developer, headquartered in Virginia, USA, is using NAKIVO Backup & Replication to protect their VMware environment and achieves 24/7 data availability while decreasing VM backup administration time by 15%. NAKIVO Inc., a fast-growing software company for protecting virtualized and cloud environments, has announced today that FocalScope a customer support software […]

Building a better help desk: Part 2, secure permission management

ManageEngine
Welcome to the next installment of our Building a better help desk blog series. This time we will be discussing how to improve your permission management. Data security is of utmost importance in every organization. Since security breaches can have a crippling effect on the operation as well as credibility of organizations, enterprises need to pay great […]

Reduce SLA resolution time using ServiceNow’s integration with Desktop Central

ManageEngine
For many enterprises, IT forms the backbone of business operations. Enterprises need a perfect help desk solution to resolve their tech issues and keep their IT departments efficient. There are a number of help desk solutions available in the market to manage enterprises’ ITSM and ITIL tasks. Enterprises are increasingly employing solutions from vendors like Spiceworks, ServiceNow, […]

What’s New in Horizon View 7.3 and Other

VMware
What’s new: Horizon Connection Server Horizon Help Desk Tool View application and process names and resource use within a virtual or published desktop to identify which applications and process are using up machine resources. View event log information about the user’s activities. View updated metrics such as Horizon Client version and the Blast protocol. View […]

ezeep Dash Sends Print Servers into Retirement

ThinPrint
ThinPrint delivers the simplicity of a management cloud portal with secure, local printing for on-site Macs and PCs – even without an Internet connection ThinPrint, the print solution expert, today announced the launch of ezeep Dash, the company’s new server-less print management solution. The new solution, being unveiled at this year’s VMworld, fully migrates print […]

Asset management made easy with ServiceDesk Plus – On-Demand Webinar

ManageEngine
Efficient asset management provides a holistic view of your assets, which helps you inventory your complete asset estate, eliminate waste, and improve efficiency. Having robust asset management within your help desk tool will give your team a unified view of all used and unused assets in your organization, helping you maximize asset utilization. In this […]

IGEL UD Pocket Revolutionizes Endpoint Management for Apple Mac Computers  

IGEL Technology
For the first time, IT organizations can now convert most 64-bit, x86-based Apple Mac computers into an IGEL OS-powered endpoint via the micro thin client solution IGEL, a world leader in endpoint management software for the secure enterprise, today announced that it is extending the capabilities of the IGEL UD Pocket™, and for the first […]

Avanite WebCache Manager Case Study – Energie Südbayern GmbH

Avanite
Energie Südbayern GmbH have their headquarters in Munich, Germany, and originally were founded as a regional gas supplier. Today they have a wide variety of products and provide services for both enterprise and consumer customers. Supplying over 160,000 private households and 14,000 businesses they promote efficient and environmentally friendly energy use, providing renewable energy supplies […]

Project management in ServiceDesk Plus Video

ManageEngine
ServiceDesk Plus (http://servicedeskplus.com) is a game-changing IT help desk software used by more than 100,000 service desks across 185 countries. This video is one of a series of tutorials to help you get the most out of ServiceDesk Plus. IT help desks handle multiple IT projects, every day. Strategic planning and execution of these projects is crucial, as even minor mishaps can have […]

Improved Security Management in the Management Portal of RES ONE Workspace 10.1

Ivanti
We introduced a new web-based Management Portal for RES ONE Workspace in the 10.0 release earlier this year. Hopefully you’ve already been working with the new modern, easy-to-use Management Portal and finding its simplified way to identify and troubleshoot issues that occur across the workspace, and gaining increased visibility of how people are interacting with […]

Seamless Integration of Desktop Central with ServiceNow – Video Overview

ManageEngine
Learn how to seamlessly integrate ManageEngine Desktop Central with ServiceNow and empower your IT help desk to perform endpoint management activities. This video is from the fine folks at ManageEngine

eG Enterprise Helps Customer Support Team at eBay Solve Citrix Problems for 10,000 End-Users

eG Innovations
Peter Dinh, Citrix Systems Administrator at eBay Inc., explains how eG Enterprise, an end-to-end IT performance management solution from eG Innovations, helped the customer support team at eBay monitor and resolve Citrix and other IT infrastructure performance problems. Using eG Enterprise, the eBay team was able to proactively diagnose where latency and slowness were occurring […]

My Application is Slow: Best Practices for Troubleshooting and Prevention – On-Demand Webinar

eG Innovations
Citrix Performance Monitoring Solutions “My application is slow” is a common complaint heard at the help desk from frustrated users and managing IT performance to prevent such calls isn’t about just monitoring CPU, memory or disk space any more. You have to be able to quickly determine what the real cause of the problem is […]

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