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Lakeside Software: Reach Peak Productivity with Proactive Monitoring

Lakeside Software
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5 Best Practices for Proactive Monitoring  Becoming proactive within the enterprise can be a challenging mountain to climb. As a past level 1 help desk employee, I can safely say that I wish proactive monitoring was something we took more seriously.Independent of the obvious benefits of a proactive approach to digital experience monitoring, if done properly, it can bring about numerous benefits to the support […]

Get Value From Printing

Tricerat
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Reduce your company’s printing expenses In the past, printing was a difficult function for companies like Citrix and VMware to get right. Tricerat’s solutions were born to solve that need and we still continue to help companies print smoother in those virtual situations. Now, the need is to find the hidden costs of printing and drastically reduce […]

Isolate Downloads and Executables So Threats Can’t Escape

Bromium
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Safely download any file from the web or a shared link, even if it is malicious Eliminate restrictive IT security policies that limit user access to downloaded files and inhibit workflows Automatically verify the integrity of downloaded files without involving the Helpdesk Most knowledge-workers are on the internet all day long, mixing business and personal […]

ManageEngine helps American Jewish World Service adopt a forward-looking approach to IT

ManageEngine
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Steven Collado from American Jewish World Service, a nonprofit based in New York, understands the importance that IT plays in enhancing user productivity. Having a faster help desk system in the form of the cloud version of ServiceDesk Plus has helped Steven and his team better manage their tickets. Likewise, ManageEngine’s comprehensive endpoint management tool, […]

Citrix: Troubleshooting User and Device Capabilities Now Available on XenMobile Citrix Cloud Service

Citrix Systems
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Today, Citrix Cloud XenMobile service is previewing a new Helpdesk Admin role that would make it easier for helpdesk administrators to cater to customers calls. The new helpdesk administrator persona is served by Citrix Cloud Director inside the XenMobile Cloud Service Console. But, wasn’t Director the monitoring and troubleshooting console for XenApp & XenDesktop? Yes, […]

What’s New in Stratusphere UX 6.0!

Liquidware
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I’m very excited to announce the general availability of Stratusphere UX 6.0. With this release, the solution has received an architectural upgrade, a dashboard builder, support for new client devices, and application features to facilitate application strategy and reporting. Under the Covers Primary to this release is a new and highly-scalable architecture, which will support […]

AWS re:Invent 2017 Video – User Self-Service and Admin Portals for Amazon WorkSpaces

Amazon Web Services
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You’ve successfully moved your desktops to AWS using Amazon WorkSpaces. Now, you’d like to start automating your operations. In this session, we show you how to use the Amazon WorkSpaces APIs to automate common tasks, such as provisioning and deprovisioning WorkSpaces, building self-service portals to allow your users to perform basic support tasks themselves, and […]

Review – Goliath Application Availability Monitor

IT Blog by Marius Sandbu
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One of the issues with a RDS/Citrix/Horizon enviroment is actually capturing how the experience feels like for an end-user and being able to detect and see how the end-user sees the logon process. Most monitoring tools today focus on the performance on the terminal servers looking at CPU/Memory and storage available or looking at services […]

Why Place End-User Experience at the Core of Your IT Strategy?

Lakeside Software
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Anyone who has worked in IT for as long as I have knows that exponential changes in technology over the past several decades have forced IT to be agile and find new ways to support users and make tech work for the business. Today, given the often patchworked nature of our environments, monitoring end-user experience […]

Gain Application-Level GPU Visibility with Liquidware Stratusphere UX

Liquidware
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Just over a year ago, we added GPU visibility within Stratusphere UX. Through our partnership and the NVIDIA GRID software development kit made available to us, we incorporated machine-level GPU metrics into the Stratusphere UX Advanced Inspectors. Very soon Liquidware will release Stratusphere UX 6.0, which will further peel back the layers of video performance visibility and offer […]

Lakeside and IGEL Partner to Help Simplify Virtualized Endpoint Management

Lakeside Software
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Ease of endpoint management vs. end-user satisfaction is a classic IT tradeoff. Modern users demand flexible workspaces but meeting those expectations can be a real challenge given the complexity of managing an environment rich with a variety of devices and software. How can you pivot your management strategy to create a win-win situation for users […]

Product Marketing at DataCore – Experiences of a ‘Newbie’

DataCore
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My name is Alfons and I joined DataCore roughly 7 months ago as a new member of the product marketing team in Germany. As the only member of this team based outside of the US, I discovered that this area, which has around 300 active DataCore resellers, is actually doing a significant portion of our […]

Enterprise service management (ESM) in ServiceDesk Plus

ManageEngine
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ServiceDesk Plus is a game changing IT help desk software which is used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus Cloud. This video covers the enterprise service management (ESM) capabilities of ServiceDesk Plus. To know more visit here https://goo.gl/vi2Rmp In […]

FUSION 17 Recap | What ITSM Can Learn From Workspace Analytics

Lakeside Software
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As one of a handful of vendors not selling ITSM software, we weren’t sure what to expect from last week’s FUSION 17 Conference & Expo hosted by itSMF USA and HDI in Orlando. What we found was a community of Service Managers hungry to escape the break-fix trap for a self-healing help desk. For many […]

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