Help Desk Resources

Help Desk news and support resources, featuring the hottest solutions, technologies and vendors in the Help Desk world. Use the powerful checkbox-driven menu to fine-tune the results to exactly what you are looking for in seconds!

Home Tag "Help Desk"

Why Place End-User Experience at the Core of Your IT Strategy?

Lakeside Software
0
Anyone who has worked in IT for as long as I have knows that exponential changes in technology over the past several decades have forced IT to be agile and find new ways to support users and make tech work for the business. Today, given the often patchworked nature of our environments, monitoring end-user experience […]

Lakeside and IGEL Partner to Help Simplify Virtualized Endpoint Management

Lakeside Software
0
Ease of endpoint management vs. end-user satisfaction is a classic IT tradeoff. Modern users demand flexible workspaces but meeting those expectations can be a real challenge given the complexity of managing an environment rich with a variety of devices and software. How can you pivot your management strategy to create a win-win situation for users […]

Product Marketing at DataCore – Experiences of a ‘Newbie’

DataCore
0
My name is Alfons and I joined DataCore roughly 7 months ago as a new member of the product marketing team in Germany. As the only member of this team based outside of the US, I discovered that this area, which has around 300 active DataCore resellers, is actually doing a significant portion of our […]

Enterprise service management (ESM) in ServiceDesk Plus

ManageEngine
0
ServiceDesk Plus is a game changing IT help desk software which is used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus Cloud. This video covers the enterprise service management (ESM) capabilities of ServiceDesk Plus. To know more visit here https://goo.gl/vi2Rmp In […]

FUSION 17 Recap | What ITSM Can Learn From Workspace Analytics

Lakeside Software
0
As one of a handful of vendors not selling ITSM software, we weren’t sure what to expect from last week’s FUSION 17 Conference & Expo hosted by itSMF USA and HDI in Orlando. What we found was a community of Service Managers hungry to escape the break-fix trap for a self-healing help desk. For many […]

FocalScope Achieves 24/7 Availability with NAKIVO

NAKIVO
0
FocalScope, a customer support software developer, headquartered in Virginia, USA, is using NAKIVO Backup & Replication to protect their VMware environment and achieves 24/7 data availability while decreasing VM backup administration time by 15%. NAKIVO Inc., a fast-growing software company for protecting virtualized and cloud environments, has announced today that FocalScope a customer support software […]

Building a better help desk: Part 2, secure permission management

ManageEngine
0
Welcome to the next installment of our Building a better help desk blog series. This time we will be discussing how to improve your permission management. Data security is of utmost importance in every organization. Since security breaches can have a crippling effect on the operation as well as credibility of organizations, enterprises need to pay great […]

Reduce SLA resolution time using ServiceNow’s integration with Desktop Central

ManageEngine
0
For many enterprises, IT forms the backbone of business operations. Enterprises need a perfect help desk solution to resolve their tech issues and keep their IT departments efficient. There are a number of help desk solutions available in the market to manage enterprises’ ITSM and ITIL tasks. Enterprises are increasingly employing solutions from vendors like Spiceworks, ServiceNow, […]

What’s New in Horizon View 7.3 and Other

VMware
0
What’s new: Horizon Connection Server Horizon Help Desk Tool View application and process names and resource use within a virtual or published desktop to identify which applications and process are using up machine resources. View event log information about the user’s activities. View updated metrics such as Horizon Client version and the Blast protocol. View […]

ezeep Dash Sends Print Servers into Retirement

ThinPrint
0
ThinPrint delivers the simplicity of a management cloud portal with secure, local printing for on-site Macs and PCs – even without an Internet connection ThinPrint, the print solution expert, today announced the launch of ezeep Dash, the company’s new server-less print management solution. The new solution, being unveiled at this year’s VMworld, fully migrates print […]

Asset management made easy with ServiceDesk Plus – On-Demand Webinar

ManageEngine
0
Efficient asset management provides a holistic view of your assets, which helps you inventory your complete asset estate, eliminate waste, and improve efficiency. Having robust asset management within your help desk tool will give your team a unified view of all used and unused assets in your organization, helping you maximize asset utilization. In this […]

IGEL UD Pocket Revolutionizes Endpoint Management for Apple Mac Computers  

IGEL Technology
0
For the first time, IT organizations can now convert most 64-bit, x86-based Apple Mac computers into an IGEL OS-powered endpoint via the micro thin client solution IGEL, a world leader in endpoint management software for the secure enterprise, today announced that it is extending the capabilities of the IGEL UD Pocket™, and for the first […]

Avanite WebCache Manager Case Study – Energie Südbayern GmbH

Avanite
0
Energie Südbayern GmbH have their headquarters in Munich, Germany, and originally were founded as a regional gas supplier. Today they have a wide variety of products and provide services for both enterprise and consumer customers. Supplying over 160,000 private households and 14,000 businesses they promote efficient and environmentally friendly energy use, providing renewable energy supplies […]

Visit Our Sponsors

Close