Cloud Management Resources

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8 KPIs that every IT help desk needs to know: Introduction

ManageEngine
People often say “what gets measured gets improved,” but they rarely say what, exactly, should be measured. With  the recent developments in the reporting capabilities of T help desk software, hundreds of KPIs and metrics can  be measured and monitored. But that doesn’t mean  you should measure them all. Only the KPIs and metrics that are […]

Active Directory SACL reporting

ManageEngine
ManageEngine has stressed the importance of monitoring and alerting on Active Directory changes for years. With this level of monitoring and alerting, you can see and be notified of any key change in Active Directory with an email! That is powerful. To monitor and alert on Active Directory changes, you need to establish the SACL […]

What you ought to know about the common cybercrime techniques of 2016

ManageEngine
2015 was the year of bold and sophisticated cybercrimes in Australia when major corporations such as The Commonwealth Bank, Target,T-Mobile, K-mart, X-box, Anthem Inc., and Slack lost millions of dollars in security breaches and lost data records. You can expect 2016 to be no different unless companies take proactive measures to improve their IT security. […]

Talk ITSM: Free Helpdesk Training – Video

ManageEngine
Watch Arun, our product expert, go through the five basic configurations to quickly start using ServiceDesk Plus. He discusses configuring basic organizational structure, adding and classifying users, creating email based tickets automatically, getting introduced to incident management and related automations, and measuring key performance indicators. Learn more, visit http://www.manageengine.com 

A quick walk-through of the Analytics Plus user interface – Video

ManageEngine
Analytics Plus offers advanced analytics for your IT. This video is an introduction to the user interface. Integrating ServiceDesk Plus with Analytics Plus- https://www.youtube.com/watch?v=h2cIhufwSLg Learn more, https://www.manageengine.com/ via ManageEngine

Advanced Active Directory Audit Policy Reporting

ManageEngine
We at ManageEngine always suggest that you track Active Directory and file changes with advanced auditing in lieu of the traditional audit policy settings. There’s a catch, though: how do you verify that your settings are in place? If you’ve been following our blogs for a while, you know that we truly rely on secpol.msc […]

Get in-depth insights into Application Silos! – White Paper

ManageEngine
Do you feel helpless when there is an application upgrade in your enterprise? Are you equipped for the triage that follows when production applications fail? Many enterprise administrators share the same problem. Enterprises depend heavily on IT to drive their businesses. Table of contents: Introduction Administrators dislike traditional application management solutions Trend towards Web Applications […]

Disk Monitor Lite – FREE Utility

ManageEngine
The ManageEngine Free Disk Monitor Lite helps the administrators closely monitor the usage and availability of disk space of any number of servers. Monitoring disk space helps keep track of disk utilization in the windows servers, VMware and Hyper-V hosts. The tool displays the list of top ten folders and files by size in each […]

Tired of troubleshooting Active Directory?

ManageEngine
Every Active Directory administrator around the world has the same issue. There is always someone else who can modify Active Directory! When incorrect changes occur, some issue usually arises from the change. A service fails, a user can not access a resource, Group Policy fails to apply, etc. In those situations, it can be difficult, […]

How to create a summary and a pivot view using Analytics Plus – Video

ManageEngine
Analytics Plus is an advanced analytics solution from ManageEngine. This video explains the difference between a summary and a pivot view, along with instructions to create them. Learn more, visit http://www.manageengine.com  via ManageEngine

Integrating ManageEngine ServiceDesk Plus with Analytics Plus

ManageEngine
Analytics Plus is an advanced analytics solution from ManageEngine. The application offers ITSM analytics based on ManageEngine ServiceDesk Plus data. This video explains the integration between ServiceDesk Plus and Analytics Plus. Learn more at https://www.manageengine.com/ About ManageEngine ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. […]

How to create chart views using Analytics Plus

ManageEngine
Analytics Plus is an advanced analytics solution from ManageEngine. This video explains how users can create chart views using the application. Learn more, visit http://www.manageengine.com  via ManageEngine

How to import data and perform an auto analysis using Analytics Plus – Video

ManageEngine
Analytics Plus is an advanced analytics solution from ManageEngine. This video explain how users can import data into Analytics Plus and perform and auto analysis. Learn more, visit http://www.manageengine.com  via ManageEngine

Embotics vCommander added to WhatMatrix – straight into Top 3 in CMP category

We welcome Embotics to our Cloud Management Platform evaluation category. We’ve added their Cloud Management Software vCommander version 5.6.3 to our technical comparison and after evaluating its capabilities it went straight into the “top 3″ of the category, reflecting the increasing capabilities of Embotics. One of the (differentiating) key value propositions of vCommander is the […]

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