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How to configure field and form rules for a request in ServiceDesk Plus

ManageEngine
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Watch this video and learn how to customize the fields and forms of requests in ServiceDesk Plus. Learn more at https://www.manageengine.com/ About ManageEngine ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. Worldwide, established and emerging enterprises – including more than 60 percent of the Fortune […]

Ensuring users can reset their passwords and unlock their accounts remotely

ManageEngine
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Ensuring users can reset their passwords and unlock their accounts remotely As many of you know, our ADSelfService Plus product allows employees to reset their forgotten passwords and to unlock their own user accounts. These features are wildly popular as organizations know that their employees are familiar with these actions with their Internet-based accounts. So, […]

Desktop Central free training patch management – Video

ManageEngine
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Desktop Central free training patch management. Learn more at https://www.manageengine.com/desktop-central/ About ManageEngine ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. Worldwide, established and emerging enterprises – including more than 60 percent of the Fortune 500 – rely on ManageEngine products to ensure the optimal performance […]

How to configure service request workflow in two simple steps

ManageEngine
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Watch the video and learn to configure the service request workflow in two simple steps: 1. Assign the Service Request approval privilege to a user/ a technician; 2. Configure the Service Request approval mechanism within a request. Learn more at https://www.manageengine.com/ About ManageEngine ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational […]

Talk ITSM: Start your ITSM journey | September

ManageEngine
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Start your ITSM journey with this video and learn about setting up your IT help desk with quick configurations, organizing and classifying users, streamline incident, problem and change management, configuring your service offering and delivery mechanism with service catalog. Learn more at https://www.manageengine.com/ About ManageEngine ManageEngine delivers the real-time IT management tools that empower IT teams to […]

ManageEngine – The word’s out: We’re in the Gartner Magic Quadrant.

ManageEngine
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ManageEngine’s integrated SIEM solution, Log360, made it to the Gartner’s Magic Quadrant as the only new vendor! This awesome news is proof of our continuous effort to provide our customers a simple, efficient, and cost-effective SIEM solution. What’s SIEM all about? The security information and event management (SIEM) market is maturing fast. In the past, the focus […]

Improving your IT processes – is decision-making considered a process?

Turbonomic
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Automation and Orchestration Automation and orchestration are the pillars of process automation, helping to standardize IT activities and reduce the amount of work and risk involved in these activities. It is key for the success of IT initiatives such as DevOps and Cloud Management, and drives better response times for development and business demands. But […]

This week’s five: The yellow brick road of digital transformation

ManageEngine
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This week’s five is a weekly column on five recent reads from all over the web. This week, we’ll talk about non-technical side of the digital transformation. Take a break from your busy life—just a minute or two. Look around. Almost everything that makes your life easier is digital. Imagine, just for a moment, living […]

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