Cloud Management Resources

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VMware Reports 3rd Quarter 2016 Results – Year-over-Year Revenue Growth of 6% to $1.78 Billion

Strong portfolio performance results in Year-over-Year Revenue Growth of 6% to $1.78 Billion; New VMware Cross-Cloud Architecture and new cloud partnerships announced in the quarter to offer customers the most complete and capable hybrid cloud VMware, Inc.(NYSE: VMW), a leader in cloud infrastructure and business mobility, today announced financial results for the third quarter of […]

ServiceDesk Plus – Request Management as an Administrator

ServiceDesk Plus is a game changing IT help desk software which is used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus. In this video you will learn how to add organisational details, import users, and configure the request management module in […]

Turbo charge your MSP with improved ServiceDesk Plus MSP 9.2

The year 2016 started with a major release – SDP MSP 9.0 with enhanced change management and better business intelligence. As we draw towards the end of 2016, we thought of surprising you with an early Christmas gift – a new and improved ServiceDesk Plus MSP 9.2 with great features such as codeless customizations, automation, […]

ClearSky Selected as Finalist in the 2017 Modern Infrastructure Impact Awards

ClearSky Data
ClearSky has been selected as a finalist for the 2017 Modern Infrastructure Impact Awards, alongside companies such as RightScale and Cloudyn. You can see the full list and vote here: “2017 Impact Awards: Vote for the Best Private/Hybrid Cloud Management Tool.” Winners will be announced in early January in a special issue of Modern Infrastructure. […]

Test drive your patches before deploying them using Desktop Central

There are very few things we purchase without testing first: we run to fitting rooms with hangers full of clothes in a quest to find the perfect pair of jeans, we take various cars for spins before finally deciding on “the one,” and we even read countless reviews of a restaurant before going out to […]

Produban Chooses Red Hat as Technology Partner to Deliver Modern Cloud Services with Kubernetes and Containers on OpenStack

Red Hat
Red Hat, Inc. (NYSE: RHT), the world’s leading provider of open source solutions, today announced that Produban, the IT services arm of the Spanish banking leader Grupo Santander, has picked Red Hat as its technology partner to create a modern cloud infrastructure with Red Hat OpenShift Container Platform on Red Hat OpenStack Platform, marking what […]

Evolving Requirements of BYOD Management – White Paper

While the bring your own device (BYOD) trend helps organizations reduces infrastructure costs, only a fraction of those organizations — 16 percent — are fully equipped to support BYOD programs. That’s one of the many findings revealed in Evolving Requirements for Bring Your Own Device (BYOD) Management,  a new white paper by leading IT research […]

How to import users into ServiceDesk Plus from a CSV file

In the following video, learn how to import users into ServiceDesk Plus from a CSV file. Learn more at About ManageEngine ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. Worldwide, established and emerging enterprises – including more than 60 percent of the Fortune 500 – […]

Halloween contest: What is your biggest fear? Zombies or hackers?

It’s that time of the year again when as the leaves fall, we brace ourselves for copious amounts of pumpkin in our diet and the possibility of running into a monster on an evening stroll. This Halloween, tell us what‘s haunting you by taking a short survey. Show us the security attack you fear the […]

Placing Google users into Active Directory with ease

Many organizations that use Active Directory also use Google for applications and communications. Google has a database for user accounts, which need to be created using the Google admin console or some other tool. The process of creating Google user accounts is manual, unless you use a tool like the GAM ( Some organizations, though, […]

How to remove field values in a specific incident template using field and form rules

Watch this video and learn how to remove certain field values in specific incident templates using field and form rules in ServiceDesk Plus. This allows you to restrict the options the user views while using the incident template. via ManageEngine

iOS enrolment using Apple DEP with ManageEngine MDM

ManageEngine Mobile Device Manager Plus integrates with Apple DEP to simplify bulk enrollment of iOS devices. This video demonstrates how to easily enroll a large fleet of iOS devices with DEP on the Mobile Device Manager Plus On-Premises console. Learn more at About ManageEngine ManageEngine delivers the real-time IT management tools that empower IT teams to […]

8 KPIs that every IT help desk needs to know – KPI 5: First call resolution rate

Earlier, I introduced the eight KPIs that are critical to every IT help desk. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on time and within budget. The previous blog post discussed about the KPI ticket volume trends. This post discusses the fifth KPI – first […]

Desktop Central adds support for Windows Server 2016

Microsoft has announced the general availability of Windows Server 2016, and you can start managing it immediately using Desktop Central. The new Windows Server 2016 has a bundle of features that help bolster security, add deployment options, and help developers innovate and create cloud applications using the latest technology. Predictably, many enterprises will want to […]

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