Change Management News & Support Resources

February 20, 2018

Take a look at the big picture of your change management processes with the enhanced change management module in the cloud version of ServiceDesk Plus. Design your change management processes on a drag-and-drop canvas, and tie your workflows to custom change templates to control the entire life cycle of your change processes. To know more […]

The enhanced change management module in ServiceDesk Plus (Cloud version) Video

February 19, 2018

ManageEngine

We’ve enhanced the change management module in the cloud version of ServiceDesk Plus to provide IT teams with more control over and clarity on change management processes. IT teams now have access to a visual change workflow builder, change templates, and change roles. In this video you will learn about, 1. Generating multi-stage change workflows, […]

Internet of Things (IoT)

Internet of Things (IoT)

VMware: New Global Research Reveals Keys to Unlocking Successful Multi-Cloud Adoption

December 13, 2017

VMware

Study Conducted by MIT Technology Review Custom and commissioned by VMware Highlights that Multi-Cloud Challenges Center on Impact to People, Processes and Inconsistent Environments IT Decision Makers Believe Success in Cloud Gets Better with Time [responsivevoice_button buttontext=”Click to Listen”] VMware, Inc. (NYSE: VMW), a global leader in cloud infrastructure and business mobility, in association with MIT […]

Cisco: Industry Transformation 10 Years in the Making

December 6, 2017

Cisco

We’ve come a long way as an industry in last 10 years. As I travel to #KubeCon in Austin, I’m reflecting back on what has changed. 10 years ago, I ran an independent research group called the IT Process Institute, and was lead researcher on a study designed to identify change, config, release best practices. […]

Applications

Artificial Intelligence (AI)

Artificial Intelligence (AI)

Gartner Data Center Conference and the Transition to Modern IT

December 5, 2017

Dell

Enterprise IT organizations are experiencing the single largest transformation in terms of how applications and services are delivered. Thanks to the rise of software-defined data centers and cloud computing, IT organizations have the potential to respond rapidly to changing business conditions whenever and wherever required. But having access to technology to achieve a goal is […]

Red Hat Advances Enterprise and Network Automation with New Ansible Offerings

September 12, 2017

Red Hat

Introduction of Ansible Engine, advanced network automation and latest version of Red Hat Ansible Tower accelerate path to enterprise-wide automation Red Hat, Inc. (NYSE: RHT), the world’s leading provider of open source solutions, today introduced new innovations designed to advance IT automation as its strategic importance grows in the enterprise. “Around the world, we have […]

VMware: Intelligent Operations: Monitoring and Change Management

July 6, 2017

VMware

Change Management – seen as both a blessing and a curse by IT. When I ran infrastructure operations for a global ASP back in the day, I saw it as a necessary evil that I learned to love over time. While at VMware, I’ve worked with customers who either don’t have change management or don’t […]

Cisco: Recent innovations in Cisco ACI – ServiceNow joint solution

June 8, 2017

Cisco

Last year, we announced our successful certification of Cisco ACI Inventory Management App with ServiceNow. The application can be found in ServiceNow store. Since then we have advanced our ACI integration use-cases and building newer solutions such as Tetration-ServiceNow. In this blog, I want to provide a refresher on the existing ACI use-cases and as […]

Plan, roll out, and measure changes effectively using ServiceDesk Plus

June 7, 2017

ManageEngine

As technologies evolve and organizations scale, IT infrastructure is prone to frequent changes. Many IT teams often underestimate the need to properly plan for changes. Having good change management helps IT teams plan changes effectively and minimize business risk.In this webinar, you will learn how to create a change management workflow for your IT help […]

Forrester: Check Out The New Forrester Wave™ Of Leading DRaaS Providers

April 21, 2017

Forrester Research

I am pleased to announce that the new Forrester Wave™: Disaster-Recovery-as-a-Service Providers, Q2 2017 for infrastructure and operations professionals is now live! This Wave evaluation uncovered a market in which four providers — Sungard Availability Services, Bluelock, IBM, and iland — all emerged as Leaders, although their strengths differ. Another five providers — HPE Enterprise […]

Transform Your Business with Real Time Reserve and Deploy Workflows

April 19, 2017

Turbonomic

Whenever your organization is going through a business initiative, planned or unplanned, IT is required to deliver the necessary resources to guarantee both performance and success. The goal is keeping up with the pace of business needs, while providing the agility to position technology as the competitive advantage it was promised to be. The harsh […]

Ivanti Acquires Software Optimization Expert Concorde Solutions, Extends IT Asset Management Capabilities

April 13, 2017

Ivanti

Empowers organizations to better determine effective license position and manage their entire software asset portfolio Today, Ivanti (backed by Clearlake Capital) announced that it has acquired Concorde Solutions (“Concorde”), a leading provider of SaaS software asset management (SAM) solutions, specializing in managing software licensing complexity in the data center across hybrid IT environments. This acquisition, […]

Citrix Session Recording 7.13 – New HA and Database Options

February 28, 2017

Citrix Systems

Session Recording is a key component in Citrix XenApp and XenDesktop Platinum Edition that enables IT admins to record active virtual app and desktop sessions by leveraging very flexible policies and then saving the recording file for future viewing when needed. The most common scenarios when deploying Session Recording are as follows: Faster problem resolution: […]