Success Story: Avnet, Inc.
Customer Profile: A Fortune 500 company and one of the largest distributors of electronic components, computer products and embedded technology serving customers in more than 70 countries worldwide.
Challenge: One-off software requests for thousands of Avnet employees were consuming valuable time for employees and support people. Employees filled out request forms and waited up to two days until the request was processed, approved and assigned to a support person. Support people installed applications remotely, prepared and sent CDs and some installations required in-person visits to the requester’s office. This inefficient, manual process was hampering productivity and driving up IT costs.
Solution: With Flexera Software App Portal (formerly SCCM Expert Self Service), enables the IT staff to streamlined and automate the process of requesting desktop applications, approving requests and delivering applications to user desktops. Instead of working with cumbersome forms, employees browse an online app store and select the applications they need. App Portal kicks off automated workflow that obtains required approvals and hands off the request to Microsoft System Center Configuration Manager for installation.
Benefits: With App Portal, IT has reduced wait-times for application delivery from days to minutes. The technical staff no longer spends time on repetitive installation tasks allowing more time to work on strategic initiatives. App Portal enabled IT to also help fulfill the corporate mandate to empower employees with self-service tools.