SolarWinds WHD 12.2 And DameWare 11.1 Beta Available!
It is always exciting to present what is new in our products, and this time I have something I’m particularly happy about: Web Help Desk (WHD) 12.2 and Dameware (DW) 11.1 integration. This Beta starts today and it also includes features mentioned in Web Help Desk 12.2.0: Looking behind the curtain. If you are interested in participation, please go ahead and sign up here:
Note: You have to own at least one of those products to be able to participate in this Beta. Also this Beta is not suitable for production environment and you need a separate test system.
Before we talk about the details, let’s quickly introduce both products.
Web Help Desk is a powerful and easy-to-use help desk solution. It does not overload you with tons of configuration settings, but it’s still enormously flexible, and for many use-cases it works out of the box. You can integrate it with Active Directory, turn Orion alerts into tickets automatically, use it for Asset Management, or use the powerful Knowledge Base to divert new service requests by proactively displaying possible service fulfillment articles.
Read the entire article here, WHD 12.2 And DameWare 11.1 Beta Available!