SolarWinds Web Help Desk 12.5 Release Candidate is Available!
We have reached the Release Candidate (RC) status for Web Help Desk (WHD) 12.5. RC1 is the last step before general availability and is a chance for existing customers to get the newest functionality before it is available to everyone else.
Web Help Desk 12.5 includes the following enhancements:
- Dashboard interface – New and improved dashboard user interface and functionality
- Technician interface – Manage ticket approvals from the technician interface (Thank you to those who elevated this Feature Request on THWACK!)
- Bulk action capabilities – Use bulk actions to link parent tickets
- Fixes for customer issues and security vulnerabilities
Other Recent Improvements:
Read the entire article here, Web Help Desk 12.5 Release Candidate is Available!
via the fine folks at SolarWinds