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SolarWinds Web Help Desk 12.5 Release Candidate is Available!

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We have reached the Release Candidate (RC) status for Web Help Desk (WHD) 12.5. RC1 is the last step before general availability and is a chance for existing customers to get the newest functionality before it is available to everyone else.

Web Help Desk 12.5 includes the following enhancements:

  • Dashboard interface – New and improved dashboard user interface and functionality
  • Technician interface – Manage ticket approvals from the technician interface (Thank you to those who elevated this Feature Request on THWACK!)
  • Bulk action capabilities – Use bulk actions to link parent tickets
  • Fixes for customer issues and security vulnerabilities

Other Recent Improvements:

Read the entire article here, Web Help Desk 12.5 Release Candidate is Available!

via the fine folks at SolarWinds

Categories:
SolarWinds SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500® enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our thwack® online community to solve problems, share technology and best practices, and directly participate in our product development process.

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