Shadowing a Remote Desktop Session in vWorkspace
The vWorkspace Management Console supports shadowing (aka remote control) of logged on user sessions on both Terminal Servers (RDSH) and VDI desktops. However, it should be known that the process of shadowing is quite complex and involves multiple computers. The success of shadowing is dependent on the versions of the Remote Desktop Connection software, the remote desktop OS versions and the color depth of the remote desktops.
Let’s first explain how shadowing works. Shadowing requires two users, a normal user who’s logged into a remote desktop and an administrative/helpdesk user who is attempting to help. Before shadowing can begin, a user first needs to be logged into a remote desktop. This involves two computers.
Next, the admin needs to log into a remote computer. If the user is logged into a terminal server, the admin can log into that same terminal server to invoke the shadowing operation. Otherwise the admin must log into another remote computer. This also involves two computers.
To learn more and to read the entire article at its source, please refer to the following page, Shadowing a Remote Desktop Session in vWorkspace- The Official Provision Networks Blog