Service catalog management with ServiceDesk Plus – Video
ServiceDesk Plus is a game-changing IT help desk software which is used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus.
In this video, you will learn about,
- Service categories – 1:50
- Service request templates – 3:30
- User groups – 7:33
- Service request workflow – 8:03
- SLAs – 10:18
- Tasks & task dependencies – 11:15
- Field & form rules – 14:05
- Request custom menu – 16:50
Learn more at https://www.manageengine.com/
About ManageEngine
ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. Worldwide, established and emerging enterprises – including more than 60 percent of the Fortune 500 – rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan and China.
White Papers
‘All You Need to Know About Microsoft Windows Nano Server’ Veeam White Paper
Now updated for Windows Server 2016 GA release! You probably heard about Windows Nano Server already … but what is it exactly, and how do you get started with it? What value will it bring to your environment? Nano Server is a headless, 64-bit only deployment option for Windows Server 2016. Microsoft created this component specifically with […]
Share this:
‘The Citrix Administrator’s Guide to Citrix ICA/HDX’ White Paper
‘The Technical Guide to Migrating from Citrix 6.5 to 7.x and Replacing EdgeSight’ White Paper
Complete Guide to Understanding the Citrix Logon Process
‘Securing IGEL OS Endpoints’ White Paper
‘Managing Java Application Performance in a Citrix Environment’ White Paper