Service catalog management with ServiceDesk Plus – Video
ServiceDesk Plus is a game-changing IT help desk software which is used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus.
In this video, you will learn about,
- Service categories – 1:50
- Service request templates – 3:30
- User groups – 7:33
- Service request workflow – 8:03
- SLAs – 10:18
- Tasks & task dependencies – 11:15
- Field & form rules – 14:05
- Request custom menu – 16:50
Learn more at https://www.manageengine.com/
ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. Worldwide, established and emerging enterprises – including more than 60 percent of the Fortune 500 – rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan and China.