RES Software Blog – Notes from the Road 27: Has the evolution of IT plateaued?
You’ve upgraded your desktops. You’ve upgraded your data centers. But have you upgraded the IT experience for users?
Years and years ago if a user wanted a service from IT, they would call the help desk and open a request or ticket. That could be a request for applications, printers, a new peripheral or even a password or pin reset. The user’s whole experience with IT requests was dominated by a call to the help desk and then: hurry up and wait. Why? Because that help desk agent had to seek approval requests, do resource discovery, acquire the requested service and then deliver the service to the end user. All manually.
To learn more and to read the entire article at its source, please refer to the following page, RES Software Blog – Notes from the Road 27: Has the evolution of IT plateaued?