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Remote Desktop Manager Case Study: Station 28

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Remote Desktop Manager Case Study: Station 28
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“I strongly recommend RDM for any support team, and especially those with a rotating on call staff. The hours we save by using RDM pay for the product every year 10 times over!”

Client Snapshot

Station 28 is a professional information technology services firm located in Buffalo, NY that provides monitoring, hosting, security and technology consulting. The company employs several IT professionals who provide expert-level solutions to clients in a variety of sectors, including healthcare, legal, financial, and not-for-profit.
Station 28’s Challenges

Station 28 was using several remote management tools depending on client needs, and organizing these different systems was a major drain of time and resources. Other key challenges the company faced included:

  • Wasting an excessive amount of time logging into servers at client locations
  • Difficulty to efficiently manage and organize VPN client connections
  • Concerns around password management security, which was especially problematic since keeping its clients safe was the company’s main goal
  • On occasion, slow response times that were not up to the company’s high client-service standards

Read the entire article here, Case Study: Station 28 – The Devolutions Blog

via Devolutions, the Remote Desktop Manager guys

Categories:
Devolutions Established in 2004, Devolutions is a Canadian-based company located near Montreal, Quebec. The firm currently has over 200,000 users in over 100 countries, and is on a mission to develop innovative enterprise software that helps users cost-effectively, simply and effectively achieve their network management, password management, credentials management and security goals. The firm is also committed to providing exceptional technical support, ensuring an excellent user experience that exceeds expectations, and delivering high performance with superior quality. The firm’s current roster of solutions includes Remote Desktop Manager, Password Vault Manager, Devolutions Server (formerly Remote Desktop Manager Server), and Devolutions Cloud (formerly Remote Desktop Manager Online).

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