1. Home
  2. Applications
  3. Questions to Separate Troubleshooting Products from Monitoring Utilities

Questions to Separate Troubleshooting Products from Monitoring Utilities

0
0

I used to be an IT administrator and as such spent an inordinate amount of time testing and evaluating troubleshooting and monitoring solutions simply to identify if the vendors could actually do what they said they could. Over time I realized that if I asked the right questions I could eliminate much of the time spent in evaluation and get straight to the true value of a product. So I developed a series of questions that I use to cut through the marketing B.S. and determine the best monitoring and troubleshooting solution without having to do multiple POC’s.

For some context I’ll share my backstory. I have done many, many Citrix implementations for customers. Along the way I have also had the responsibility of managing the deployments afterward. In doing so, I usually had the responsibility of selecting and recommending the tools used to support the environment. As you can imagine this was a flat-out headache. If you are reading this then what I am about to say is something you already know—all vendors, especially monitoring vendors, say they do the same thing. They all monitor Citrix XenApp/Desktop, get HDX metrics, logon times, and they all now have logon simulators. They also promise complete, proactive end-to-end visibility into user experience and the underlying infrastructure. And, as you well know, this is B.S.

The problem is, they aren’t all the same. Frankly, I don’t know how most marketing people can sleep at night with the misleading half-truths that are used to describe functionality. Not to get off track, the problem is that we Citrix administrators don’t really know, even after a successful POC, if the product will really support us when we need it—at least until things get tough and are troubleshooting a complex Citrix issue. Unfortunately, by that time it is usually too late.

Read the entire article here, Questions to Separate Troubleshooting Products from Monitoring Utilities

via the fine folks at Goliath Technologies

Categories:
Goliath Technologies Goliath Technologies is the only end to end monitoring, troubleshooting, and remediation solution for Citrix that is truly proactive. There isn’t another product that provides the deep metrics and analysis necessary for organizations to get ahead of issues in the three key areas that most often cause pain for end users: logon initiation, logon duration and session performance. Goliath’s one product combines the ability to simulate logons, drill down into the 33 stages of the logon process, isolate each of the HDX/ICA channels by user, and alert in real time if a performance threshold is breached. This, coupled with historical reports and trending analysis makes the product critical to an IT organization responsible for delivering a seamless end user experience.

Featured Resources:

Related Articles:

| LATEST FEATURED RESOURCES

White Papers

‘All You Need to Know About Microsoft Windows Nano Server’ Veeam White Paper

Now updated for Windows Server 2016 GA release! You probably heard about Windows Nano Server already … but what is it exactly, and how do you get started with it? What value will it bring to your environment? Nano Server is a headless, 64-bit only deployment option for Windows Server 2016. Microsoft created this component specifically with […]

Downloads

Download Commvault VM Backup and Recovery: end-to-end VM backup, recovery and cloud management

Commvault’s ability to provide end-to-end VM backup, recovery and cloud management creates a significantly better way to build, protect and optimize VMs throughout their lifecycle. Our best-in-class software for VM backup, recovery and cloud management delivers a number of significant benefits, including: VM recovery with live recovery options; backup to and in the cloud; custom-fit […]

On-Demand Webinars

Architecting for today’s desktop environments – FSLogix On-Demand Webinar

October 19, 2017 Webinar with David Young, Solutions Architect and Product Champion, and Brandon Lee, Solutions Marketer. Video Recording of a live demo of FSLogix and an overview of the latest release of FSLogix Apps featuring Roaming XenApp Email Search and OneDrive App along with Skype for Business Global Address List and Device Based Licensing. […]

Latest Videos

Current State of EUC – E2EVC Video

Session from @E2EVC 2017 Orlando. For event information please visit www.e2evc.com/home. For slides, additional info etc please contact the presenter directly on Twitter. For best video and sound quality do visit the event! This video is from the fine folks at E2EVC Conference

Views All IT News on DABCC.com
Views All IT Videos on DABCC.com
Win a Tesla P100D

Visit Our Sponsors