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Proactively Identifying Root Cause of ICA/HDX Latency

Proactively Identifying Root Cause of ICA/HDX Latency

How a Social Network – With a Billion Users – Proactively Identifies the Root Cause of Citrix ICA/HDX Latency

Recently, I was working with a Goliath customer who is using Goliath Performance Monitor to monitor their new Citrix XenDesktop 7.6 environment after upgrading from Citrix XenApp 6.5. This customer is a massive social network with over a billion users and offices in 50 locations across the globe.

In total, they have 50+ VMware vSphere hosts supporting their new Citrix XenDesktop 7.6 environment and over 11,000 end users in their environment ( and 1 billion+ users of their product).

Problem: Reduce End User Complaints by Finding Root Cause of Slow Citrix Session Performance

The social network’s IT Operations team needed to reduce end user complaints resulting from application and server issues, specifically with slow Citrix session performance. By configuring Goliath Performance Monitor, the IT team was able to isolate the root cause of slow sessions and be…

Read the entire article here, Proactively Identifying Root Cause of ICA/HDX Latency
via the fine folks at Goliath Technologies

Goliath Technologies Goliath Technologies is the only end to end monitoring, troubleshooting, and remediation solution for Citrix that is truly proactive. There isn’t another product that provides the deep metrics and analysis necessary for organizations to get ahead of issues in the three key areas that most often cause pain for end users: logon initiation, logon duration and session performance. Goliath’s one product combines the ability to simulate logons, drill down into the 33 stages of the logon process, isolate each of the HDX/ICA channels by user, and alert in real time if a performance threshold is breached. This, coupled with historical reports and trending analysis makes the product critical to an IT organization responsible for delivering a seamless end user experience.

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