Nutanix wins Omega NorthFace Award for exceptional Customer Satisfaction and Loyalty for Second Year in a Row
It gives me immense pleasure to share with you some recent great news! For the second year in a row, Nutanix has won the NorthFace ScoreBoard Awardfrom The Omega Management Group in recognition of our outstanding customer service and support throughout 2014. The NorthFace ScoreBoard Award recognizes organizations that not only offer exemplary customer service, but also centers their raison d’etre around a deep commitment to exceeding customer expectations.
At Nutanix, we’ve never lost sight of what’s important to our customers; successfully solving real business problems by getting the most out of their investment in Nutanix solutions. Our ‘true north’ is always driven by customer satisfaction (CSAT) and Net Promoter Score (NPS). We’re ecstatic to report that our CSAT scores increased Y/Y from 9.3 to 9.6 and NPS scores raised from 73 to 88, while the industry average is in the mid 20’s. All while our customer base increased by more than 3X. These incredible results are a reflection of the focus and intensity we place on doing the right thing for our customers – who know we will always go the extra mile for them.
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