MSPs Use Goliath Application Availability Monitor for Troubleshooting
The Goliath Application Availability Monitor (GAAM) received significant interest from many industries and clients when it was launched in October 2017, but Managed Service Providers such as MTM, HCL, CSC, CDK Global, CloudShape, Dizzion, and others embraced this new technology quickly and enthusiastically. This technology is purpose-built to help ensure SLA’s are achieved by reducing end user experience issues when Citrix XenApp, Citrix XenDesktop or VMware Horizon are part of the service offering.
MTM Technologies Director of NOC Technologies John Byrne shares why:
“At MTM, we deploy the Goliath Application Availability Monitor as an advanced troubleshooting tool,” Byrne explained. “GAAM’s automatic screenshots allow us to see a picture of the exact point at which the application launch failed, then ID and resolve the underlying problem that caused the application or infrastructure to be unavailable quickly, and we can share the images directly with customers, so they can see exactly what issue occurred and where.”
Read the entire article here, MSPs Use Goliath Application Availability Monitor for Troubleshooting
Via the fine folks at Goliath Technologies.