| OK, we are almost there. Schedule your next to last meeting to present to your customer their NEW MetaFrame Access solution. With the user and administrator base trained, announce that you are ready to go live. This will be a very short meeting with the objective of informing your customer that you are ready to roll in to production with the farm. Once you have approval, all you need to do is inform the users. Let the policies and procedures you have documented and the training you have done roll in to place while you kick back and watch a well-planned project wind up. On go-live day you will be required to walk around to verify things are going well. Talk to the end-users, ask them how everything is and answer any questions they might have. It is very important to welcome them to the rollout and to get them comfortable with their new access tools. Or as one of my old sales guys use to say, Give them some lovin |