MEUGNZ: Shane Booker from Xcrania talks about his experience with ServiceDesk Plus
ManageEngine User Group New Zealand (www.meugnz.org.nz) is the worlds first user group created by ManageEngine users for ManageEngine users. In this video, Shane Booker, ICT Infrastructure Team Lead at Xcrania, shares his experience in using ServiceDesk Plus as Xcrania’s help desk solution for change management and problem management.
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ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. Worldwide, established and emerging enterprises – including more than 60 percent of the Fortune 500 – rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan and China.