Merry Maids Rolls Out Lua!
We are excited to announce today that Merry Maids, a cleaning service with over 900 franchise locations, has adopted Lua as its mobile messaging platform for improved connectivity across its staff.
Why did they need Lua?
Merry Maids provides professional house cleaning services, and daily operations involve several moving parts. Without a modern approach to communicating, many details get lost in the shuffle. Last minute dispatch changes, work order modifications, or staff questions were formally sent using disparate solutions from calling, texting, emailing and even physically going back and forth from HQ. Non-streamlined teamwork translated to loss of business and more confused protocols.
What has Lua’s impact been?
The Merry Maids staff has already seen the impact of Lua’s mobile messaging across its operations, its culture, and its relationship with customers.
“Our biggest differentiator from independent services is the integrity we provide,” says Donna Partin, the owner and…
Read the entire article here, Merry Maids Rolls Out Lua!
via the fine folks at Lua Messaging