May Poll Results: What’s Your Favorite Help Desk Solution?
Last month, we asked you to share your favorite help desk solution. We had some great responses here on our blog, as well as on our social media platforms.
Here’s a snapshot of what some of you had to say:
- From Nik Jones: “I’ve always liked SpiceWorks because of the community, the price (i.e free) and the new features that were being constantly added, but my new company uses the Dell Kace K1000, which is starting to grow on me…”
- From Rachelle Thompson: “We use C2Atom. It’s a great web-based system. It not only includes the usual ticketing system, but a CMDB, Knowledge Base and a Portal for clients to create their own requests. It is a full fledged workflow system as well. This allows us to not only use it for IT but for all service departments. I have used Heat and Footprints in the past and would definitely not go back to them. The other thing I love about C2 is they are constantly making their product evolve, they want to hear what their clients need and work towards meeting those needs”.
- From Miroslav Cacija: “I’ve been using SmarterTrack solution for years, and I’m pretty satisfied with it, never looked for another solution so far!”
Read the entire article here, May Poll Results: What’s Your Favorite Help Desk Solution?
via Devolutions, the Remote Desktop Manager guys