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Making it Easier for Customers to Successfully Implement IoT

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A lot of companies say they are focused on their customers, yet very few have a dedicated function specifically focused on the customer experience that advocates for customers and applies a customer lens to all areas of the business, from product development to go-to-market and from pricing and operations to post-sales service and support.Every day, Dell Technologies is making digital transformation real for our customers — addressing customer needs and success metrics at every point in their customer experience journey and by providing the broadest technology and solutions portfolio in the market. As part of the Chief Customer Office (CCO), my role is to ensure our customer’s voice and success metrics remains front and center in every decision we make. That’s why I couldn’t be more excited about today’s news that we are establishing a Dell Technologies IoT division.

Every day, Dell Technologies is making digital transformation real for our customers — addressing customer needs and success metrics at every point in their customer experience journey and by providing the broadest technology and solutions portfolio in the market. As part of the Chief Customer Office (CCO), my role is to ensure our customer’s voice and success metrics remains front and center in every decision we make. That’s why I couldn’t be more excited about today’s news that we are establishing a Dell Technologies IoT division.

For our customers the time has never been better for IoT implementation and adoption. Harbor Research [1] estimates that by 2020, smart systems alone will create over 194 petabytes of data — that’s 64x the amount of data believed to be in the Library of Congress today. There’s a massive amount of data being generated and an equally giant opportunity for organizations to capitalize on the insights and opportunities this data can provide.

Read the entire article here, Making it Easier for Customers to Successfully Implement IoT

Via the fine folks at Dell

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