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Lakeside Software: Combining the Subjective, the Objective, and Automated Views

Lakeside Software: Combining the Subjective, the Objective, and Automated Views

The evolution of Workspace Analytics has necessitated changes to the model for IT organizations looking to really understand the state of their users’ real experience. Many enterprises have begun to look for additional information beyond the observable, quantitative metrics that come from continuous monitoring of computing devices and expand into artificial transactions and the qualitative view right from the users themselves. This is something that Lakeside has been paying keen attention to, and we’re pleased to announce two new features available July 26th, 2017 as a part of our platform: a Synthetic Toolkit and Experience Feedback module.

Synthetic Toolkit – A Framework for Automation

With the massive increase in the prevalence of synthetic transaction based testing, it’s clear that IT organizations see real value in continuously driving artificial workloads against their critical IT services and platforms. This can be a great way to find out if certain applications or systems are experiencing increased load times or general performance problems, but it leaves one key question: why is it that things are running slower than I’d expect? SysTrack’s detailed system metrics provide an obvious compliment to this.

The Synthetic Toolkit provides an organization a scalable, native mechanism to leverage any existing synthetic transaction toolset with SysTrack. Through the simple toolkit integration, any organization can marry the detailed performance metrics associated with SysTrack with the transaction timing from a synthetic transaction tool. This results in an easy method to run robotic workloads against key services with an inbuilt reporting mechanism to discover the underlying causes for slowness. From here, the IT organization can really get at the underlying root causes behind any issues, and use their proactive notification of issues to greatly reduce their resolution times. Robotic activity is only one part of the picture, though, and this is where our next feature enters in.

Read the entire article here, Combining the Subjective, the Objective, and Automated Views | Lakeside Software

via the fine folks at Lakeside Software.

Lakeside Software Lakeside Software is a leader in Workspace Analytics. We make SysTrack, a scalable, people-centric solution that helps organizations better understand and support end-users' computing needs and habits, as well as make sourcing and deployment decisions based on real data.

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