Home Data Center Ivanti Gives Voice to IT Incident Management Software

Ivanti Gives Voice to IT Incident Management Software

0
Ivanti Gives Voice to IT Incident Management Software
0

A protracted, exasperating customer service experience popped into my mind while reading this sentence in the Ivanti Voice data sheet: “One of the most frequent customer complaints about call centers is having to repeat information.”

Ain’t that the truth. Here’s a brief personal experience.

Awhile back, some thieves targeted my neighborhood late one night. Two cars parked on our street had windows smashed and items stolen. What’s more, our garage door was left open (a rare occurrence, thank goodness). My car wasn’t locked, and the thieves stole a satchel that contained among other things my checkbook. Once I had notified the credit union of the theft, it quickly closed the checking account and opened a new one.

But my troubles didn’t end there.

Not thinking, I had failed to notify our primary bank and home mortgage holder, “The Brawny Behemoth Bank,” of the change in credit union checking account numbers. That meant that half of each month’s automatic mortgage payments—drawn on the credit union—weren’t being made. I called the Behemoth Bank to make them aware of the issue and the urgency to get the new credit union account tied into their system.

Easier said than done.

It took nearly a month and speaking with no fewer than seven different banking representatives on the phone to iron things out. The most frustrating part of the ordeal was having to rehearse the backstory to each representative.

Read the entire article here, Ivanti Gives Voice to IT Incident Management Software

Via the fine folks at Ivanti.

Categories:
Ivanti Ivanti is IT evolved. By integrating and automating critical IT tasks, Ivanti is modernizing IT and helping IT organizations successfully automate and secure the digital workplace. Ivanti is headquartered in Salt Lake City, Utah, and has offices all over the world. For more information, visit www.ivanti.com.

Featured Resources:

Related Articles:

| LATEST FEATURED RESOURCES

White Papers

    Application Lifecycle Management with Stratusphere UX – White Paper

    Enterprises today are faced with many challenges, and among those at the top of the list is the struggle surrounding the design, deployment, management and operations that support desktop applications. The demand for applications is increasing at an exponential rate, and organizations are being forced to consider platforms beyond physical, virtual and cloud-based environments. Users […]

    Downloads

      Download Commvault VM Backup and Recovery: end-to-end VM backup, recovery and cloud management

      Commvault’s ability to provide end-to-end VM backup, recovery and cloud management creates a significantly better way to build, protect and optimize VMs throughout their lifecycle. Our best-in-class software for VM backup, recovery and cloud management delivers a number of significant benefits, including: VM recovery with live recovery options; backup to and in the cloud; custom-fit […]

      On-Demand Webinars

        What’s Going on in EUC Printing – A Technical Deep Dive!

        The IGEL Community and ThinPrint invite you to watch the following technical deep dive webinar. The agenda is to technically bring you up to speed on what’s going on in the EUC Printing space today along with a deep dive into new methods, technologies, printing scenarios and a discussion on why printing still matters. You […]

        Latest Videos

          Views All IT News on DABCC.com
          Views All IT Videos on DABCC.com
          Win big $$, visit ITBaller.com for more info!

          Visit Our Sponsors

          Close