IT Service Management and Unified Monitoring: Getting From Here to There…
IT Service Management and Unified Monitoring Application Ecosystems
We hear a lot about “application ecosystems” today. The old EDI (electronic data interchange) of the past has been replaced with an explosion of new services[i] that interoperate as value networks.
Therefore, words like “ecosystem” make sense. But applications are not necessarily equal to services. A business service is a means of delivering value to customers (ITIL). Business services are often characterized by complex networks of value flows and forms of value, often involving many parties that influence each other in many ways[ii].
A business service is underpinned by IT services, which reflect the heterogeneous, dynamic and expanding nature of what are sometimes referred to as “application ecosystems.” The emergence of cloud computing, application programming interfaces (API), internet of things (IoT), microservices and other trends are accelerating these changes.
Read the entire article here, IT Service Management and Unified Monitoring: Getting From Here to There…
Via the fine folks at eG Innovations.