Is There a “Fix-It” Button?
Having been in the systems management market for over a decade, you can imagine I have heard a lot of comments from customers, including the “can’t you just fix-it ” request. My first CEO gig was with Reflectent Software, the developer of an end-user application performance management product (Citrix acquired Reflectent in 2006 and bundled its product EdgeSight into XenApp, the flagship Citrix product).
Even though EdgeSight is a valuable product to thousands of Citrix customers, many customers commented to me that they wish we did more. One customer said “thanks for all the end-user data, but what am I supposed to do with it? Can’t you just give me a fix-it button, so I know the environment is improved?”
To learn more and to read the entire article at its source, please refer to the following page, Is There a “Fix-It” Button?