Introducing HPE Service Manager 9.50
HPE Service Manager 9.50 is releasing, and it is arguably our best release yet. Read on and let us know what you think.
Scott Knox (Senior Product Manager and guru extraordinaire of SM), Michael Pott (Product Marketing Manager of ITSM) and I were only debating the other day… Which has been our best release of Service Manager over the past few years?
HPE Service Manager 9.34 gave us the brand new user interface (UI) with the clean, crisp lines, the cool auto-complete on fields, jump to a segment, record list hover, embedded time period management and change calendar, and also a new case exchange framework.
HPE Service Manager 9.40 introduced the brand new in-tool reporting, process designer embedded within Service Manager to give us codeless configuration, the redesigned request fulfillment module, PinkVerify certification for 11 ITIL processes, and of course it heralded the beginning of our Big Data service desk. Service Manager 9.40 introduced the powerful Smart Analytics with Smart Ticket and Hot Topic Analytics. Who could forget the amazement from all of us here and our customers when suddenly, after manually analyzing incident tickets for ever, to have a hot topic map show the trending of the incidents within seconds to pinpoint possible problems was almost out of this world! In fact at a customer forum that year when Jacques Conand (ITSM Product Management Director) was demonstrating Smart Ticket’s OCR (Optical Character Recognition) feature and Hot Topic Analytics, he actually had a few customers ask him why he was demonstrating Service Anywhere in a Service Manager session!!?? That says a lot for our new UI…
Read the entire article here, Introducing HPE Service Manager 9.50
via the fine folks at HP Enterprise.