Home Applications Introducing HPE Service Manager 9.50

Introducing HPE Service Manager 9.50

Introducing HPE Service Manager 9.50

HPE Service Manager 9.50 is releasing, and it is arguably our best release yet. Read on and let us know what you think.

Scott Knox (Senior Product Manager and guru extraordinaire of SM), Michael Pott (Product Marketing Manager of ITSM) and I were only debating the other day… Which has been our best release of Service Manager over the past few years?

HPE Service Manager 9.34 gave us the brand new user interface (UI) with the clean, crisp lines, the cool auto-complete on fields, jump to a segment, record list hover, embedded time period management and change calendar, and also a new case exchange framework.

HPE Service Manager 9.40 introduced the brand new in-tool reporting, process designer embedded within Service Manager to give us codeless configuration, the redesigned request fulfillment module, PinkVerify certification for 11 ITIL processes, and of course it heralded the beginning of our Big Data service desk. Service Manager 9.40 introduced the powerful Smart Analytics with Smart Ticket and Hot Topic Analytics. Who could forget the amazement from all of us here and our customers when suddenly, after manually analyzing incident tickets for ever, to have a hot topic map show the trending of the incidents within seconds to pinpoint possible problems was almost out of this world! In fact at a customer forum that year when Jacques Conand (ITSM Product Management Director) was demonstrating Smart Ticket’s OCR (Optical Character Recognition) feature and Hot Topic Analytics, he actually had a few customers ask him why he was demonstrating Service Anywhere in a Service Manager session!!?? That says a lot for our new UI…

Read the entire article here, Introducing HPE Service Manager 9.50

via the fine folks at HP Enterprise.

HP Enterprise Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Featured Resources:

Related Articles:


White Papers

    Application Lifecycle Management with Stratusphere UX – White Paper

    Enterprises today are faced with many challenges, and among those at the top of the list is the struggle surrounding the design, deployment, management and operations that support desktop applications. The demand for applications is increasing at an exponential rate, and organizations are being forced to consider platforms beyond physical, virtual and cloud-based environments. Users […]


      Download Commvault VM Backup and Recovery: end-to-end VM backup, recovery and cloud management

      Commvault’s ability to provide end-to-end VM backup, recovery and cloud management creates a significantly better way to build, protect and optimize VMs throughout their lifecycle. Our best-in-class software for VM backup, recovery and cloud management delivers a number of significant benefits, including: VM recovery with live recovery options; backup to and in the cloud; custom-fit […]

      On-Demand Webinars

        What’s Going on in EUC Printing – A Technical Deep Dive!

        The IGEL Community and ThinPrint invite you to watch the following technical deep dive webinar. The agenda is to technically bring you up to speed on what’s going on in the EUC Printing space today along with a deep dive into new methods, technologies, printing scenarios and a discussion on why printing still matters. You […]

        Latest Videos

          Views All IT News on DABCC.com
          Views All IT Videos on DABCC.com
          Win big $$, visit ITBaller.com for more info!

          Visit Our Sponsors