Introducing Ask SysTrack for VMware AirWatch
At Lakeside Software our goal has long been to make insightful, high impact analytics readily available to help answer questions and enable better decision making in IT.
In August we took a major step forward in data accessibility with the introduction of Ask SysTrack, in partnership with IBM Watson cognitive services. This Natural Language Processing (NLP) question tool made it possible to find highly specific SysTrack data using nothing but everyday questions, greatly reducing the barrier to entry for all SysTrack tools. A basic introduction to the Ask SysTrack was provided in a previous blog post by Ben Murphy. You can download a white paper for more in-depth information on how the tool works.
One of the interesting things we discovered in the intervening months has been that Ask SysTrack was getting asked questions it understood but didn’t know the answer to. We inadvertently trained Ask SysTrack’s AI dictionary to understand nearly every question someone in IT might ask it. The best metaphor for this would be like being asked for directions to somewhere you don’t know how to get to. Say someone stopped you on the street and asked:
“How do I get to Bob’s burgers?”
You understand they are looking for directions to an eatery named Bob’s burgers. But you don’t know the answer.
Read the entire article here, INTRODUCING ASK SYSTRACK FOR AIRWATCH
via the fine folks at Lakeside Software.