How Unified Monitoring Benefits Knowledge Management
The purpose of knowledge management is to share ideas and experiences and to get the right information and knowledge to the right person at the right time.
Rediscovering knowledge is a form of rework and sometimes runs rampant, especially as it relates to monitoring and event management since in many cases there are just too many monitors to make knowledge sharing very easy. This is where a unified monitoring solution can help.
Unified Monitoring and Knowledge Management
The modern IT stack has become diverse and distributed, and multiple monitoring tools make managing heterogeneous platforms and multi-vendor devices a huge challenge.
This has the following impacts on knowledge management.
- When each tier uses a different monitoring tool, it’s easy to see how the “not my problem” mindset can be perpetuated in an organization. In some ways, this can lead to a culture that tends not to share knowledge.
- The lack of a single integrated view into end-to-end IT services inhibits rapid, proactive diagnosis and resolution of end-user performance issues. This is a form of real-time knowledge sharing that directly impacts the bottom line.
- Knowledge tends to become as fragmented as the number of different monitoring tools in use. There’s no single pane of glass that can aggregate all knowledge artifacts, particularly as they relate to the management of events.
Following the links above will offer more details on #1 and #2, but what about aggregating knowledge artifacts? This post will provide a few details on how eG Enterprise addresses this aspect of knowledge management.
Read the entire article here, How Unified Monitoring Benefits Knowledge Management
Via the fine folks at eG Innovations.